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I had high hopes for this app, but it has been nothing but trouble. First off, it doesn't sync the products properly, which defeats the whole purpose of using it. The sign-in form is hit or miss; sometimes it works, and other times it just doesn't.
On top of that, the customer service is absolutely terrible. They are unresponsive and unhelpful. I tried reaching out multiple times, but I got no resolution to my issues.
Save yourself the frustration and uninstall this app. There are much better options out there.
We value your honest feedback and apologize for not meeting your expectations. Thank you for letting us know.
Super helpful team, very thankful for their help during purchase and they solved my problems right away. I will be happy to continue work with them.
Currently starting up a new brand and the support has been fantastic so far. Thank you and look forward to building something special with you.
I’m so impressed with their customer service! They’ve been incredibly prompt in answering all my queries. Every question was handled with clarity, and detailed explanations. It’s so reassuring to deal with a team that’s this reliable and attentive.
I can’t wait to receive my order! And many more orders to come!
I like it
Ich liebe den Service und die Produkte
Working with selfnamed for a few days , till now the experience is amazing .
Selfnamed is a game-changer for those looking to enter the beauty industry without the hassle of managing inventory. It offers an effortless way to customize your own brand with a wide range of options for colors and packaging. The products are high-quality, and the app integrates seamlessly with Shopify, simplifying the entire process. Plus, their customer support is extremely helpful.
Our experience with Selfnamed is excellent, we have support to answer our questions, the products are excellent, the integration with Shopify is simple and intuitive. With Selfnamed integrated into Shopify, success is guaranteed!
Best app ever!
The products are good and affordable. they have a wide range of products. customer service is great. i would like if they could make all the products fragrance free
Mi sto trovando molto bene anche se sono agli inizi, mi piace la piattaforma ed i prodotti promettono bene! Aggiornamenti successivamente ma per il momento ottimo!
Very professional everything is set up and I am very happy to collaborate with selfnamed
The products are 5 stars plus
I recommend with the utmost confidence
I run my store on Shopify, selling products made by Selfnamed. I also use Selfnamed's services on Shopify, and everything works smoothly.
Severals errors at the beginning but the team is helpful and fixed it. Really nice products I am satisfied and excited to continue working with them !
Selfname is great to use, helped me start a small business. I recommend using it!
I am thrilled of the Products!
The active Ingredients is very effective, and the high-quality ingredients make a noticeable difference. The price is fair and offers great value for money.
The customer service is excellent, friendly and helpful. The app is user-friendly and always provides the best deals. Overall, a clear recommendation for quality, price, and service!
I would to collaborate with them to provide the best for customers.
Sincerely
Prestige-Elite
fabulous app and a great way of getting into mens grooming without a great up front cost
Selfnamed is a great way to start your online business with a great selection and an easy-to-navigate website. I would recommend them.
Until now, I have been extremely satisfied with Selfnamed. The products are beautiful, of high quality, the shipping is fast and careful. I am also very happy with the support from the team; whenever I need help, they clarify and assist promptly. I want to continue working with them and dreaming with them as well. Thank you!
Selfnamed definitely deserves a 5-star rating and strong recomendation to anyone who wants to start a skincare brand with Quality product, automated sourcing and easy platform to customize your brand designs. The best thing is they have a wide range of trending product that you can customize without paying any monthly fee. They also stay engaged with their clients throughout journey and provide help and support as needed.
Happy to help!
we are very enthusiastic about the app, it was easy to integrate. everything runs smoothly and automatically. the service is also very friendly.
Thank you for the wonderful feedback. We’re glad to know that our product met your expectations
I've been willing to start a skincare online store for a few months, and thanks to SelfNamed it'll become true! The integration with Shopify is easy to make and set up and I'm confident that I'll reach all my goals with it!
We’re so grateful for your positive feedback. It’s fantastic to hear you had a good experience with us.
everything just works really well
Thank you for your feedback!
Selfnamed is a lifesaver if you want to dive into the beauty world without dealing with inventory. It's super easy to customize your own brand with lots of options for colors and packaging.
The products are actually high-quality and the app integrates seamlessly with Shopify, making everything a breeze. The customer support is also super helpful.
It's not the cheapest option out there, but overall, it's definitely worth it if you're serious about building a unique and high-quality skincare brand.
Thank you for your wonderful review! We're thrilled to hear you enjoyed our product. Your feedback means the world to us!
Love The Idea, and the service is amazing, Thank you
Thank you for being with us!
I love it
Happy to hear that!
Yes, 100% recomendation!!! Very nice, and good company!!!!
We really appreciate your positive feedback. It’s wonderful to know our product met your expectations!
Es ist leicht zu benutzen und viele möglichkeiten.
Vielen Dank für Ihre Bewertung!
Great partner and quick support, would recommend
Your positive feedback means the world to us. Thank you for sharing your thoughts!
We are incredibly grateful for our partnership with Selfnamed. Their dedication to excellence and innovative solutions have significantly enhanced our operations. The seamless collaboration and exceptional support provided by the Selfnamed team have been instrumental in our success. We look forward to many more successful ventures together. Thank you, Selfnamed, for being a valued partner!
We’re so grateful for your feedback. Thank you for sharing your experience with us!
Einfache verbindung zwischen Shopify und selfnamed. Wir sind sehr zufrieden mit dem Service
Wir freuen uns zu hören, dass bei Ihnen alles prima funktioniert!
Good partner, fast support—high quality products & very quick fulfillment time. Spent us a lot of time & resources, thanks for your service!
Thank you for the review! We're happy to help!
So far i really like it. Its easy to understand and design, i really like the products and the print quality was also good, even tho i used png and not pdfs. Everything fine so far, also the support was very fast.
The only thing i don't like is the delivery tracking, because it give false realtime information SOMETIMES... And overall the products are a bit expensive... but overall i like the app, the products i use them even myself and yeah, im thankfull!
Thank you for your message!
I am really unsatisfied with this App right now. Creating products and syncing works but if you change in Shopify the Product details.. it will not sync anymore.
I cannot automatically sync my orders it won't work. I wrote couple of email to the support but they won't answer and if they answer its already too late. They need couple of DAYS for answering urgent cases..
I also tried to place the orders on the self named website and also this does not work properly. How is this App even allowed on Shopify? I lost more money with this app then selling products. This is insane!
There is also no live support chat available, no phone number only a email address and they need couple of days...
Please do not waste your time with this app, now I need to change my whole concept of my shop and look for other Companies ... this will take again more time and money for me.
AND THE BEST PART: You can't cancel any orders! Like imagine a customer places a order and the cancel it.. you will lose your money... happened to me already...
Impressed by the concept, the product selection and certifications. Some minor bugs with the app, but they are fixed now. I like it so far. Yet to see if the shipping, delivery and returns services are good.
At first, I was very excited to sell the products offered by this company. A customer placed an order on August 11, 2023; I had the package shipped to my address because I wanted to check the packaging and smell the products before I sent it out to my customer. Two of the bottles were damaged, so I contacted Selfnamed for help on August 25, 2023. On August 28, 2023, Nicole from Selfnamed replied to my email and offered to either re-ship the damaged products or refund the cost of the two damaged bottles. I chose to have them re-ship.
On September 7, 2023, I sent an email to Nicole asking for a status update. I sent another email on September 11, 2023, again asking for a status update. I reached out again and again, with no response. On Wednesday, September 13, 2023, I finally heard back from Nicole. She said she forgot to hit "send" on her email. (How do you forget to hit SEND on an email???) which is why I had not heard from her sooner. Anyway, she said that she would check the status of the shipment, it was scheduled to go out this week.
Today is September 17, 2023. I have not heard anything more about this replacement. My customer is LIVID. I will probably have to issue a refund. This is a terrible way to conduct business.
Stay away from this company. They will not take care of your issues or concerns; they will just give you lame excuses. I'm really, really angry.