Selfnamed: Cosmetics on demand

I am really unsatisfied with this App right now. Creating products and syncing works but if you change in Shopify the Product details.. it will not sync anymore.

I cannot automatically sync my orders it won't work. I wrote couple of email to the support but they won't answer and if they answer its already too late. They need couple of DAYS for answering urgent cases..

I also tried to place the orders on the self named website and also this does not work properly. How is this App even allowed on Shopify? I lost more money with this app then selling products. This is insane!

There is also no live support chat available, no phone number only a email address and they need couple of days...

Please do not waste your time with this app, now I need to change my whole concept of my shop and look for other Companies ... this will take again more time and money for me.

AND THE BEST PART: You can't cancel any orders! Like imagine a customer places a order and the cancel it.. you will lose your money... happened to me already...

I have been trying to work with this company for 2 months. Their app is just FULL OF BUGS. I don't understand why they didn't just fired their developer. They must really like him to let him do so much mistakes. The import function just simply don't works, so imagine if you receive orders...

Apart from that I tried the old way (placing order one by one on their website) and it's just a complete mess. There is no automation for tracking. No automation for VAT rules (they charge it to you even though you have a VAT number).

And the WORST PART IS THEIR SHIPPING PARTNERS. THE SHIPPING FEES are super high and the package get returned to the factory every time because instead of delivering without signature, they deliver it with signature ; making the whole delivery thing such a nightmare... When doing dropshipping from China the products are just delivered in the mailbox and that's it; no problem with signature thing.

In short, just stay away from this company at all cost until the sugar mommy money feeding the dev team realize it's time to change the devs for real.

At first, I was very excited to sell the products offered by this company. A customer placed an order on August 11, 2023; I had the package shipped to my address because I wanted to check the packaging and smell the products before I sent it out to my customer. Two of the bottles were damaged, so I contacted Selfnamed for help on August 25, 2023. On August 28, 2023, Nicole from Selfnamed replied to my email and offered to either re-ship the damaged products or refund the cost of the two damaged bottles. I chose to have them re-ship.

On September 7, 2023, I sent an email to Nicole asking for a status update. I sent another email on September 11, 2023, again asking for a status update. I reached out again and again, with no response. On Wednesday, September 13, 2023, I finally heard back from Nicole. She said she forgot to hit "send" on her email. (How do you forget to hit SEND on an email???) which is why I had not heard from her sooner. Anyway, she said that she would check the status of the shipment, it was scheduled to go out this week.

Today is September 17, 2023. I have not heard anything more about this replacement. My customer is LIVID. I will probably have to issue a refund. This is a terrible way to conduct business.

Stay away from this company. They will not take care of your issues or concerns; they will just give you lame excuses. I'm really, really angry.