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STAY AWAY! this app has serious issues- it can not do what it is supposed to do, import and sync listings. i decided to give it a 2nd try which was a huge mistake. i hate it even more now than i did the first time i tried it.
it loses photos on imports, and does not publish to channels according to the settings (i.e. 'templates') i carefully set on each listing individually. instead it publishes erroneous shipping & return policies, mixes up photos and inventory, resulting in really pissed off customers.
It is also just 'makes stuff up'- seriously, says certain listings are live in channels that don't exist!
But the worst part is the support team- they are awful- make no attempt to help you. you can email 1 question for days and days and all they do is bounce you around from one team member to another (citing that they are a 'small' team) but nobody wants to understand the problem or provide an answer. they dont address anything relevant in their support docs (its all basic) and most of the links are broken anyway.
this app sucks and the support team is 1000 times worse. i have no idea why anyone likes this software.
Hi Kate,
As we just discussed by phone, you sent us 2 emails yesterday morning, 5 minutes apart from one another. Each inquiry was fielded by a different agent of our Success Team. Not once did an agent pass you off to anyone else, and all messages were responded to within an hour (our SLA is 24 hours), with the exception of your final message in which you cursed at our team. A few hours later you left this review, all within the span of a single day.
Your issues stemmed 100% from reactivating a 2016 account and turning on the sync functionalities haphazardly. Had either of our agents suspected you just returned to Sellbrite and reactivated the account with its old data (which was not evident in your questions), our answers and suggestions would have been different.
I’m sorry you felt that Sellbrite let you down, but the only thing I can say is that this review really lets us down, as we go above and beyond to make our customers successful and address any issues with swiftness and accuracy, and we did everything right here. I wish you the best of luck in finding a solution that meets your needs.
Mike @ Sellbrite
We've been using the original Sellbrite platform for several years and it has really streamlined our listings and helped us keep our sanity. The migration from the original platform to the Sellbrite for Shopify platform was much easier than we expected. Support was great! Prompt, friendly, and knowledgeable. We are able to see all of our orders from the Shopify interface which really helps our customer service/support team. If you are supporting several marketplaces this is a real productivity (and sanity) boost - definitely worth it!
Very powerful software & reasonably priced as it is comparable to the big players ie Linnworks, Channel Advisor, etc. Solid company, management and customer service. It's like having an extra employee - as the software is designed to save A LOT of time. I only wish I would have signed up sooner.
Thanks Vaunte! We appreciate your business.
Get this software if you don't mind contacting customer service almost daily. I've given these guys lots of chances. It's a great idea but their execution is HORRIBLE! Today was the last straw. eBay connection is sporadic. So many orders haven't imported and the support agent wasn't able to do anything about it. To make matters worse, there hardly available on the weekend. There's no way for you as the purchaser of this software to do any kind of order imports yourself, or anything of that nature. Half of the time, my updates to my items do not work and you have to go back into shopify and in their words "change something, and change it back" in order to get it to work. If you're looking for automation, this isn't it. It might be ok if you sell 5-10 orders, but at 100 orders a day or so that we do and almost 500 listings, it's just not worth the stress and headache.
Extremely well developed sales channel platform for small to medium size businesses. Would recommend to all.
Great app for syncing inventory across channels with great customer support. One of the best onboarding experiences of any new Shopify app that we've used with intuitive set up and helpful articles. Also some of the best support we've received from any Shopify app which we have found is crucial to finding success with any new app. We would highly recommend.
A solid platform. Steady performance! Excellent support communications!
I needed an app to import Amazon UK sales directly into Shopify for fullfilment. This does the job perfectly. REALLY pleased. NB: You may get a message saying 'does not work outside the US' - this refers to the full listing functionality. If you just need integration for UK fullfilment, this does a dream job. Very good customer service too.
Thank you for the review! Glad to hear that you've had success with the app outside of the US and that our team has been helpful.
This app regularly fails us by not properly updating our shopify store and bot reducing inventory as orders come through. This is causing us to over sell items on amazon, which in turn means we have had to cancel way too many orders. Amazon has already suspended us once before, and now we face suspension again as our cancellation rate has skyrocketed.
Every time I submit support tickets, sellbrite never takes ownership of the issues. It always feels like a "brush off" without any resolution. If this issue was a one off, I wouldn't think to leave this review, but we have been plagued with this issue since the beginning of using sellbrite. I don't get apologies from sellbrite, nor do I feel like their support has done right by us to find the root problem of the ivnentory issues i.e. shopify inventory not properly being updated.
One star for an unreliable app. Find something else
Justin- apologies for the poor experience you've had with Sellbrite. Your account is configured to pull inventory from your Shopify store, not to update your Shopify store. We're still investigating why your Amazon listings are overselling, but it appears that Sellbrite is updating them properly and we haven't had this issue reported by anyone else, so it's still a bit of a mystery. We certainly do take ownership of any issues our customers are having, and we're committed to your success.
We have tried other inventory synchronizing apps for Shopify and none work quite as well as Sellbrite. Our company deals with live plants meaning on a moments notice we may need to out our stock on a product. Sellbrite is quick and reliable when it comes to managing our Shopify, Amazon, Ebay, and Etsy stores. When issues do arise Sellbrite support is quick and responsive to the problem and will walk through all the steps needed to fix the issue. This is easily one of the best apps my company has had the privilege of using.