Sendbird AI chatbot

Sendbird launched an AI Chatbot for Shopify, then quietly shut it down. The only notice was a single email — which ended up in spam. No proper announcement, no support, no way forward.

We invested significant time integrating this tool into our business. Now we’re left with nothing, and no one is responding.

What kind of company leaves its customers stranded like this? Completely unprofessional ...

Worst service ever experienced on a Shopify app. We've been waiting over 2 months to hear back from the support team. The app started off great, but then broke – the AI is hallucinating 95% of the time – and Sendbird have been useless. Meanwhile we've been paying $99 / month for a product we cannot use. I'd appreciate urgent support.

Worst service I have experienced. The cost of $99 a month is not worth it at all. I have been waiting for an answer from support for 3 weeks with no answer. -5 stars.

Sendbird Chatbot's automation features have saved us a lot of time and resources. We can now focus on more complex issues and leave the simple queries to the chatbot. The integration with Shopify API is also seamless – we can easily manage our inventory, orders, and customer data all in one place.

The setup process was incredibly easy, and it seamlessly integrated with my existing product information. It's like having a custom ChatGPT tailored specifically for my Shopify store. The app understands all my product details perfectly, making customer interactions smooth and efficient. Highly recommend it!

Answering each customer's question one by one was really a chore, but it has become much easier since I started using this plugin. I am not very knowledgeable about technical stuff, so I was worried about the setup, but this plugin automatically fetches and integrates my store information, so there was nothing much to worry about.

Happy with the Sendbird. AI simplifies our daily jobs. It blocks unwanted message from spammers and presistent salespeople pushing their products. It simplifies communication and ensures I engage only when needed, avoiding irrelevant conversations. Moreover, the chatbot is highly effective at driving sales efforts.

Sendbird's AI Chatbot's easy to set up and use! This app provides how I can easily test the chatbot and customize and overall gives a good visibility and analytics of how your bot engages with the visitors. I'm satisfied with the chatbot's accuracy and the speed as well as Sendbird's response to the support tickets I raised. Highly recommend!

It's fantastic. It's simple to set up and highly accurate, reducing our support workload. The technical support team is responsive and professional

We've been using Sendbird's AI chatbot for our Shopify store for a few months, and we've been really impressed with its performance. The chatbot is easy to use and customize, and it's helped us handle more customer inquiries without increasing our support staff.