Sendvio: Email Marketing & SMS , Počet recenzí: 478

I would recommend this app.

The support has been very helpful, and courteous.

When i send an email to support they are usually VERY fast getting back to me.

They also have 15 minute calls to a live human, who will walk you through what needs to be done.

I am working on installing this app, and i had a lot of customization questions. Their support got back right away, they call you to help and answer and help with any questions i had! Amazing customer service!

This app is too difficult to set up if you are busy person. I had called for support and they called me back but the assistant was explaining how the program works in a rush because she only had 15 minutes assign to me.
The email system needs some settings if you want it branded which she did not took her time to tell me how to set it instead she told instructions are posted. The preset templates are not complet since you still need to put the subject email and preview. I did not have the chance to test it since the assistance was rushing the presentation and told me that she does not have more time since she has to help someone else.

I have not completely set up the app yet but I needed some questions answered and an agent called me at the scheduled call meeting and answered the questions that I had. Appreciate it. I cannot rate the app yet since I have not started using it to see how it works. My review is solely for the customer service part of it.

Very helpful and supportive.

My questions were answered.
I was walked through the process.

and was offered help in case of any questions in future.

Keep up the same level of customer service

Nallely called me and explained everything, love the support and the app, good communication, the problem has been resolved quickly, 100% recommend the app!

Natelly has excellent customer service skills and really helped me out a lot! Thank you!

My agent was amazinggggg!!!! She helped me so diligently and was very clear with instructions on how to create and edit my email/sms automations. So far I love using Sendvio for my business. Thank you!

The app is really bad, I didn't find the automation of the ABANDONED cart, however I sought help from the support team but they didn't even look at my problem, I sent two emails complaining about my problem but instead of solving it, they were asking me what problem I was having. It's so bad.

The templates offered are great; however, the templates are not easily editable. There's no 'back' button or any way to redo if you were to make a mistake. I wish they would rectify this.