Sendvio: Email Marketing & SMS
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The app its self works great. However support is shocking, i have reached out on 4 separate occasions as they banned my account without any justification or way to restore it. I have heard nothing on any occasion and cannot get my account reinstated. I've now had to change apps due to their incredibly poor customer service.
Message for Urban Voyage:
Your account was blocked twice due to activities that breached our platform policies and GDPR regulations. Despite multiple attempts to reach you at your registered Shopify email, we have not received any response. Furthermore, using your Shopify account to install apps with the intent of promoting domains unrelated to your Shopify account URL is a violation of Shopify's guidelines.
To discuss the potential reactivation of your account, please respond to one of the emails we’ve sent over the past month with clarification on your intended use of our platform. This will help us understand your actions, and we can guide you to ensure full compliance with GDPR requirements.
Very friendly and professional call received to help set-up the service. Great idea! Nelly was very helpful!
Thank you so much for your kind review! It means a lot to us and truly makes our efforts worthwhile. We appreciate your support! 😊
Nellely was very friendly and knowledgeable about everything that I needed. She made it very easy for me to understand. I feel confident that Sendvio is exactly what I am looking for in SMS marketing.
Thank you for taking the time to leave such a fantastic review! It's truly our pleasure to serve you. Your satisfaction is our top priority, and we're here to continue supporting you in any way you need!
Nallely O was Amazing. She walked me through all the steps I needed to get me started and recommend items to start with.
We are grateful for your kind comments about our service. It is always our pleasure to assist you, and we remain at your service for any future needs.
I just got setup and had questions. Sarahy helped me out tremendously and swiftly. What a great first impression.
We greatly appreciate your kind words about our service. Your satisfaction is our greatest reward :)
Great app with amazing support! They really listen to their customers and adapt quickly!
We are grateful for your warm acknowledgment. We remain committed to constantly striving to provide the best possible service to meet all your needs. We look forward to serving you again :)
Very good experience!
Thank you for taking the time to leave a review! We’re dedicated to making every experience a positive one and are here whenever you need support!
J'avais un soucis pour le paramétrage d'authentification donc j'ai demandé de l'aide au support et quelques heures après j'avais une demande d'accès à shopify pour qu'ils puissent intervenir et ils m'ont réglé le soucis.
Service client au top je recommande à 100%.
Nous vous remercions chaleureusement pour votre reconnaissance. Nous restons engagés à toujours vous offrir le meilleur service possible pour répondre à tous vos besoins :)
SendVio integrates seamlessly with Shopify, providing a unified platform to manage both email marketing and SMS campaigns from one dashboard. This centralized approach simplifies workflow and enhances efficiency.
Thank you for taking the time to share your comments. We assure you that we will always strive to exceed your expectations! 😊
I use Sendvio for all my stores and I can't say enough great words about it! It helped us increase our revenue a lot, the app is very easy to use and their support is the best. Big thank's to Fernando!
We are delighted to know that our daily efforts are helping entrepreneurs like you to grow - that's our main goal at Sendvio! It's a pleasure to be here to support you with anything you need. Remember, we're just an email away and always ready to assist you.
Thank you for your kind words and for choosing Sendvio!
At your service,
Fernando Heyer (Co-Founder of Sendvio)