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$199 USD in 3 days (now refunded after spending time following up through Shopify) Lack of communication. Works were not performed as asked on several occasions via email. If you are new to SEO their lower levels of offerings may provide a good service, however their 199 service is not up to the level of service you would expect.
Business owner contacted me after my original review was left and was apologetic providing an offer of one keyword free for 3 months. Unfortunately I have no confidence to accept.
Hopefully the business owner leans from my time loss and applies better practices for future premium clients.
Super nice to work with. Also, they respond very quickly and are so willing to help! They are very real people, highly recommend them! Appreciate the extra tips and support!
Great app!!! keep up the good work, easy to use, and tells you what to do ind every situation :). best regards Mads
Love this app, one of the best free SEO tools IMO available on shopify, thanks!
Your app has helped me find and fix some SEO problems that hopefully will result in more visitors and sales. However, it seems to presuppose more familiarity with SEO than I have. "More information" links for red-flagged items, including why they are "bad" and what would be "good" would be a great help.
Kena from KudoBuzz provided outstanding support, above and beyond expected! She optimised the Eri Creative Lifestyles website to increase web traffic and usability. Her warm yet professional manner, ongoing communication and support via email throughout the process was much appreciated. Invaluable service! Highly recommend!
easy to use works as it should, would recommend
Great App! This is an easy to understand tool to help you optimize your store and grow your business. Gives you an SEO score for any page you want to scan and then tells you in plain English what you need to do to improve that score.
These guys are criminals. The app was not working so I contacted support, gave them access to my store, and they immediately went and downloaded our customer list! After reporting to Shopify and an investigation, Shopify support confirmed that they did download my customer list. They ended up getting a fine, having to sign a contract saying that they had deleted all the information they downloaded and subsequently changed their name. Beware of this company - do not give them access to your store!
Thank you for your feedback. In all honesty this was our fault and we have since then taken measures together with Shopify since it happened a couple of months back to make sure this does not repeat itself.
What happened was your account manager was a new hire, really good with SEO but new within the Shopify dashboard and partnership area.
In the first place, he should not have requested access your entire store but only the apps, theme and settings area since that is all he need to troubleshoot, if there are any issues.
He did not know that and went ahead to request all those access. When finding his way around and he ended up clicked on your customer list, the good thing is the way our email system is structured he could not download the list since the email with the list did not get to him. The content of the email with the list was never downloaded we did prove this to Shopify.
We have been a Shopify partner for 6 years now, we have helped 10,000+ businesses with their SEO and this has never happened until a couple of weeks months back in your case.
We do respect every merchant we work and the Shopify ecosystem. What we have done going forwards is change our training for new hires on type of permission to ask for and how to go about doing that.
We are truly sorry for the trouble and we 100% guarantee that this type of issue will never happen again since we have implemented a solution to this issue. Also we have not changed our name and we are only constantly improving the app with new UI and better experience.
I am really enjoying SEO doctor. I have a very busy schedule managing the site,products and marketing and I also don’t have experience with SEO. So I needed a tool that can help with improve my Shopify site. After I tested few apps, I decided to choose this one. SEO doctor is a very comprehensive tool that has Many options which will allow to fix errors, gaps and recommend improvements.
The SEO team is very responsive and I was able to get a lot help from them. Thank you!!