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Very rude customer service. I asked the owner Julian Palei why I hadn't received what I paid for and he sent me the following message - "Hi I’ll just refund your payment. I don’t think you understand how this app works"
Says it is free when nothing about the app is free.
If you go on his website it says - "Build Relationships, Engage People"...couldn't be further from the truth.
Hi, sorry you had this issue with support. There are some situations where restoring all the photos and offering a full refund is the easiest solution! We always try to find the right balance... and it's not always obvious!
Please don't do what I did and download this horrible app. Tried optimizing my images to increase the site speed. It was at 3 seconds to begin with, then moved to 11 seconds. It also made all the images not work including gifs, we paid the $4.99 to optimize it. Please don't do what I did, the images look so bad.
Hi there, I'm sorry to hear about your photos. However, the good news is this is a very simple fix. This app has been thoroughly tested and does not reduce image quality when the originals are high quality and right settings are chosen. Our support staff have reached out to you with the simple setting changes which can fix this, but we are yet to hear back. Once you reach out to us we can restore your images for you too.
Sincerely, what is the honesty to say "It's free" when you add a payment at the end of the config, to validate? do you think you can be so much liers? I say no, precise it's not free, you should be in a better way to do business generally.....
Hi thanks for the feedback, we're always trying to improve our UX (user experience). We offer free unlimited single product updates, however bulk product updates require a small fee. Cheers!
An App is either free or it is not. I'm fed up of installing apps that charge to function and are only free to install. Do you app developers think we shop owners have nothing more important to do with our time than playing "install and delete"???
Hi, sorry you found it confusing. We offer unlimited free usage for single product updates. However bulk product updates require a small payment (single or monthly fee). I think all quality apps will require some payment for usage... and I know that we're always re-investing in making our apps better for merchants!