SEOAnt ‑ AI SEO Optimizer
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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I have them wrote 2x Message via Shopify Rezensions. I had less than 3 Days this app installed and they charged me 2x times! I dont get any answer. They only take money! GIVE ME A REFUND!
Hello there,
First of all we sincerely apologize for what happened on your side. After thoroughly investigating the matter, we identified that these two charges were not processed through our APP. Instead, they were handled directly by Shopify, the platform we integrate with. For further clarification, I would like to explain the process in more detail to help you understand the situation. Our APP utilizes the Shopify API to manage charges, and this ensures a seamless experience for our users. However, in cases where charges are related to the merchant's subscription, we do not directly receive those charges and as a result, we were unable to identify and rectify the issue promptly. However, we highly suggest that you reach out to Shopify for a charge reversal request.
Once again, we sincerely apologize for any inconvenience this may have caused, and we appreciate your understanding in this matter. We strive to provide the best possible service to our merchants, and we take your concerns seriously.
Should you have any further questions or concerns, please do not hesitate to reach out to our support team anytime, and we will be more than happy to assist you. Thank you!
All the Best,
Gill | Customer Support
It doesn't do anything like it has shown on video. it just optimize , that's it and you have to do everything by yourself. They wasted my 2-3 hours and at the end they asked me to buy something to improve the page speeder. And I asked several times how your app helps in improving website to rank high on google search they didn't have answer for that. I already had my few products which were on 1st page of google search but after optimizing that thing also gone. So i don't recommend this app at all. App is not at all helpful, not even the customer service.
Dear friend,
We are really sorry for the bad experience you had, we will take take full responsibility of it. There are some misunderstanding between us. And could you give us a chance to serve for you again?
Have a great day and wish you a prosperous store!!
UPDATE:
Looks like when the SEOAnt team manually removed their the code from my store, they also ripped out a load of the HEAD scripts, including all tracking for META Pixel. I've just now found this out and this explains why META ads have dropped in performance by 300% this past 4 days - Pixel was receiving no data! Bottom line - the cowboys at SEOAnt cost me circa $3000 in lost profits when they removed our tracking scripts. YOU HAVE BEEN WARNED!
Original Review:
The single worst app experience I have had in 3 years of running Shopify stores.
1.They present you with a site speed score (in glowing red -'warning, your site is the slowest we've seen etc etc), then push you to hire their premium site speed services.
Thing is, my site gets an A rating on GT Metrix. It is not a slow site. It does not need $100s spent speeding it up.
2. They charged me $59.99 within 10 minutes of installing, despite a 7 day trial period. I had to chase them to get a refund via Shopify chat and at time of writing, no refund received.
3. On uninstalling, it left some code in the store which left an ugly error on the homepage on the customer-facing front end. Looks awful and at time of writing review, they still haven't been able to remove it.
Awful experience!
Hi Pixie
We feel quite sorry for the inconvenience and experience you had in our APP. Developer Team have worked on what you said and optimized your mentioned parts the instantly we received your feedback here. For the overcharged package fee, after inspection, it was found that the payment did not reach to our side and our Customer Service Team has been guided you to contact Shopify Support to cancel your subscription. Moreover, we already helped you remove the left codes in our APP properly.
We value merchant side feedbacks and reviews very much and do our best to optimize our service and APP features as much as possible. Thanks for your feedbacks to make our APP optimized in a better way.
Best Regards
SEOAnt Customer Service Team
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Hi there,
We apologize for the negative experience you had with our service. We would like to reach out to you and understand what went wrong and wonder what happened on your side. If you could let us know how we can assist you and provide any necessary help through our app, we would greatly appreciate it. Our aim is to improve our collaboration and relationship with you. Thank you and have a great day.
Best regards,
SEOAnt Customer Service Team.
After removing app (testing) it left behind a bunch of code affecting my page loading times. Had to manually remove it.
Hello John,
We do apologize for the inconvenience we have caused you. But I want to tell you that after you uninstall most apps, there will be some code left on your web page. We are also very willing to help you delete the code left by our app. I hope you can understand, we really want to help you , to help your business thrive. Sincere apology from Giraffly team!
Best regards
Giraffly team
The free plan does nothing. I have no problem with paid options, but I have a problem with devs trying to manipulate me and losing my time.
Hi Radiating Store,
We have received your feedback and upon checking it appears that we haven’t had a communication with you yet before.
With this being said, could you please confirm if the feedback left was a mistake or was intended for another store?
If not, please let us know any issue or concerns that you have and we’ll be very glad to assist you!
Looking forward to hear from you.
Best Regards
SEOAnt Customer Service Team