SEOAnt ‑ AI SEO Optimizer
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This is not a rating for the app itself. I just wanted to comment on the customer service.. live chat. I was able to get answers to some of the questions that I had. And also some applicable advice.
Hi there，
Thank you for your valuable feedback! We’re thrilled to hear that our live chat support was helpful in addressing your questions and providing applicable advice. Your satisfaction is our priority, so please don’t hesitate to reach out again if you need further assistance. We’re here to help!
Warm regards,
SEOAnt Support Team of Channelwill
It looks like a good app had concerns over extra costs, and some other issues but explanations were not helpful so uninstalled
Good day!
We sincerely apologize for any inconvenience you experienced with our app and understand your concerns regarding extra costs and other issues. We appreciate your feedback and regret that our explanations did not meet your expectations.
If you have any further questions or if there’s anything we can assist you with, please don’t hesitate to reach out to our customer support team. We are here to help and will do our best to address your concerns.
Thank you for your understanding, and we appreciate your time.
Warm regards,
SEOAnt Support Team of Channelwill
so well
Hi,
Thank you for your positive feedback! We are really grateful to feel that we served you well.
If you have further questions or concerns, please feel free contact us any time!!
All the Best,
SEOAnt Support Team of Channelwill
support is great.
Hi,
Thank you for your positive feedback! We're thrilled to hear that our app has been helpful for your website and we hope to continue providing excellent customer support. If you need further support, please feel free to contact us. Thank you!
All the Best,
SEOAnt Support Team of Channelwill
Disappointing that they're not transparent. App says it's free and doesn't mention any type of pricing until you download it. Then it says you can upgrade for free at $0 but they fail to mention that it's only for a limited time. Seems like they need to hide their true intentions until they bait you. They also only allow 20 products to be optimized but many of my products on the list were drafts or products no longer in my store. I wasted 2 days of my time for nothing. Not very honest...
Hi ,
we are very grateful for having you and for having an interest in the SEO ANT app, if you need more help and support please feel free to message us any time. Thank you and have a nice day :)
Useful SEO app with some issues as if after someone created it with good thoughts and then neglected it. For the general user, this app does a few things in the background which can not be seen immediately. The app has a "Clean the Code" link but not working as well as we had to delete an old Json-ld snippet ourselves. All "Auto" functions on "Bulk edit" require manual reactivation when a new alt or page added or product prices are updated. HTML site map is poorly formatted, requires manual activation each time a new page added or deleted. "Target keyword" is pushed and stated as a must within the app, but is decommissioned and has no place on page html. Customer service has two stages which appear to eliminate inquires. The first level reply with canned responses. If you can pass the first stage, the second level people seem to appear to have more technical knowledge, but very slow to get to the point, mostly leave you to do the action which might be beyond your abilities.
Hello,
We really sorry inconvenience we caused you. There is some misunderstanding between us.
And we will check your website and contact you as soon as possible.
Again, we're so sorry for all of these.
Sincerely
Giraffly Team
Just installed this app and this rating box came up. Can't rate what I haven't even opened yet, never mind used. Can't open the app until I get past this rating box. Can say having these boxes in my face right off the bat is damned annoying and pointless for you since I can't give you any feedback.
Hello there，
We sincerely apologize for the inconvenience you've encountered with the rating prompt. We truly appreciate your feedback and want you to know that we have made optimizations based on user suggestions like yours.
If you have any questions or need assistance as you explore the app, please feel free to reach out to our customer support team. We are here to help and are committed to ensuring a positive experience for you.
Thank you for your understanding.
Warm regards,
SEOAnt Support Team of Channelwill
tried 1 month, following the guide and can increase the scores of the webpage.
and the customer service response is fast.
Hi there，
Thank you so much for sharing your experience! We are thrilled to hear that you found our guides helpful in increasing your webpage scores and that our customer service met your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help you in any way we can.
Warm regards,
SEOAnt Support Team of Channelwill
Still getting to grips with it
Hello there，
Thank you for your feedback! We understand that getting used to a new app can take time, and we’re here to support you through the process.
If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re committed to helping you make the most of our app.
Warm regards,
SEOAnt Support Team of Channelwill
This app is easy to use and has some great features. Will wait and see if it works as advertised. 3 star rating as connection to their site/app is sketchy. Many times I am working on the on page seo optimzer, and it just hangs, disconnects, and won't reload.
Hello,
Firstly, thanks for the praise of "has some great features". We will go on working hard.
Also, we feel sorry for the inconvenience we caused you. If you have any concerns, please contact us, we will try our best to help you.
Sincerely
Giraffly Team