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I enjoy the app however the free version has some frustrating areas. The save button on the calendar is easily forgotten using a phone, the dates don’t stay fixed they move from what’s been selected.
Very attentive and are always working on updates which will hopefully help us when we go live with Sesami.
Hello there Elu Spa,
We're sorry that you have had such a bad experience with Sesami that you would rate us one star. However, we have records of all emails from your account sent to us and having reviewed them, we stand behind our customer service.
• In most cases, we replied within minutes.
• We have a helpdesk where you can find the answer to your first two questions.
• You can always book a call with us at sesamiapp.myshopify.com
We also noticed that you have multiple booking apps installed on your store, so we were wondering if you got the right one and this review was meant for us despite above points?
We believe this 1-star review is unfair. We will continue helping you and we expect you update this review.
Easy to set up and great for customers to book their own appointments. Would recommend to anyone looking for an easy scheduling solution.
Only feature I'm missing is having a way to put a maximum capacity per class. And allowing customers to book only up to that capacity.
Hey there,
Thanks for your review!
This feature does actually exist :)
As we already sent this info directly to you. Ref. Help guide: https://help.sesami.co/hc/en-us/articles/360052498913-Group-Appointments
Did you know we do offer a dedicated onboarding session in which we help you setup Sesami in the best way possible for your business model? Make sure you don't miss that :)
Very friendly and great support team! They helped me setup the app with my theme (wookie) and now it is working.
When I initially started using Sesami I was a bit disappointed because I couldn't figure out how to use the app to sell online classes. But, I contacted customer support and Randy was able to help me sort everything out. He's excellent to work with and it was such a relief to have someone help me set up the most crucial part of my store. Thanks, Randy and Sesami!
Wow thanks so much Heather Dennis for your review!
We definitely take pride in getting small businesses get up and running using our app and looking forward to working with you more in the future!
This App is Awesome! App is awesome... very user friendly. I recommended this application to use!!
We use this app for demo bookings. Only just installed it, so haven't had any experience with actual reservations just yet, but so far have had great contact with Sesami's customer service. Quick replies and fixes! Thanks!
Super SAV, simple d'utilisation, je recommande. Quelques petits soucis au démarrage sur la visualisation du calendrier, mais le chat de support à su régler rapidement le problème.
Sesami is hands down amazing. Not only do they have a superior app to what is out there, but the customer service is beyond approach. They resolved an issue I had with integration into another crucial app. It was resolved within hours. I'm so glad I found them!