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The ShareASale app is excellent for driving revenue to your business. They are a great company to work with and I strongly suggest this channel to grow your brand. Retail E-Commerce...
We've been very hesitant in joining ShareASale due to the very poor ratings of their Shopify application. We finally set up the account and spent a number of days emailing back and forth with the company ( of which all their responses were slow), and very annoyingly when we finished installing and applying the code to our website, we were met with a page asking us to pay a setup fee. The fees consisted of $625 joining fee (non-refundable), THEN an additional $125 minimum deposit AND (if that wasn't enough), a $35 per month account fee. These costs were never displayed to us until after creating an account and applying code. This has wasted many hours of our time and we will not be using ShareASale due to such high costs involved. We will take our business elsewhere.
Hi Wondercraft LTD, thank you for the feedback and we're sorry to hear you didn't have a positive experience with ShareASale. While it is common for any affiliate network to charge associated platform fees to use their plugin, our apologies if it was not clear to you that there fees required to use the ShareASale-Shopify app however it is worth noting this is listed across this page along with a link to complete pricing on ShareASale.com (https://www.shareasale.com/info/pricing-merchants/). We are confident our fees, technology and partnership opportunities are best-in-class and would love to talk to you about this more. We can also help you better understand ShareASale's low cost, transparent pricing structure over a call. Here is a Calendly link to book a meeting with Andre White on our team, he is looking forward to hearing from you: https://calendly.com/andre-white/30min
I don't think such poor rating is unjustified.
Just the other day after I paid, I tried to seek some official tutorials on how to set up the program, but I received a reply that it was a self-service platform and they could only give some suggestions. Didn't even read my email needs carefully and I don't think the cooperation will provide any good service after that.
I suggest that merchants who haven't joined yet can consider working with other affiliate marketing platforms that offer better services, seriously.
Like other users, this app is not good at all. It doesn't even load, having cookie issues with Chrome and Safari...
Edit/response (4th June):
I actually submitted a ticket through your website AND responded to an email requesting support. I’ve recieved no response.
Thanks for letting us know that you are having an issue with integrating into the platform. I see that you have not submitted a ticket to our support team for individual assistance through the process. If you scroll to the bottom of your current integration page, you’ll see a link to “Submit Ticket.” Just complete the request and our team will be happy to assist you. You can always send an email to shareasale@shareasale.com requesting assistance as well. We’re always glad to help!
im just gonna give a 1 star because i wasted my time signing up and finding out they charge 600 setup fee.
i havent even tested the account and they expect payment upfront. plus the app is messign up with my CSS
Avoid at all costs! Hidden charges left right and centre! Poor quality software is not worth your time or cash!
This is the first time I'm leaving a negative review on Shopify. This app makes you do ALL the steps including making a sale on your own store (which charges your card + shopify fees) - then at the final step asks you to pay a deposit of $750. What a waste of time and money. Do not recommend.
This app is rubbish, like shit. Not accessible at all. Installed once and don't want to install it again