Recensies (231)

Algemene beoordeling
4,2
Cijfers per recensieniveau
  • 76% recensies zijn 5 sterren
  • 8% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 12% recensies zijn 1 sterren
11 januari 2023

The app itself works fine. However dropoffs and pickups are routinely missed and inventory is too often lost. Human interaction with the warehouse is not timely. It works fine for small parcel, but as you scale to containers and pallets you will have issue after issue.

American Hospital Supply
Verenigde Staten
Ongeveer een jaar gebruiken de app
21 december 2022

Shipbob has been able to offer great solutions to our needs from a 3PL. We were nervous about the change but now we don't look back!

Installation of the App was extremely easy and we had someone help us onboard who was there whenever we needed, so it made the process far from intimidating. When it comes to speed and reliability of order ingestion, the process is fairly straight forward and easy. If you have inventory ready, the process is seamless. I would say the only hiccup is with Amazon FBA orders but Shipbob is always willing to help. Overall when it comes to tracking upload speed, communication of order progress, and speed ShipBob has been a great partner. As with any 3PL there will always be some issues, it's the nature of the business, but it's good to know that we can rely on ShipBob's technical support team to get things figured out.

Komuso Design
Verenigde Staten
10 maanden gebruiken de app
ShipBob heeft geantwoord 21 december 2022

Hi Komuso team - would love to unpack that FBA issue with you. I know the new workflow was rolled out recently, perhaps we can make some improvements there that make it easier for you! Please get in touch with your Merchant Success manager or email me at partnerships@shipbob.com.

Kevin
VP Partnerships

21 december 2022

Shipbob has been great to work with so far. I love that I have a dedicated account rep who can help me sort out whatever issue may be happening. I definitely am very happy with the service.

uncivilizedsneaker
Verenigde Staten
15 dagen gebruiken de app
2 juni 2021

Highly recommend ShipBob for B2C orders. They make the process much easier, transparent, and with analytics! Their team is also passionate about making sure you get all the support you need via email, phone, and scheduled meetings. They're quickly expanding internationally too, so there's a lot of opportunity to grow with them. They're still building up their B2B services. If your products are not fragile or heavy and can be shipped on pallets for B2B with their shipping services, I still recommend them. Unfortunately for us, our products are fragile, heavy, and parcel only, and the B2B services wasn't a good match. We tried their service where we make our own labels for B2B orders too but it didn't work out. They're extremely good at making shipping labels for you though! Truly an automated system if you let them take over fulfilment for you.

Ferris Wheel Press
Canada
9 maanden gebruiken de app
ShipBob heeft geantwoord 8 juni 2021

Hi Ferris Wheel Press team -- I'm sorry to hear our B2B/wholesale process didn't work for you. I'm going to ping your Merchant Success specialist to see if there are any workarounds coming down our feature pipeline... stay tuned!

- Kevin from ShipBob

7 april 2023

The app is only as good as the company behind it and in this case the company is rotten to the core. They can't do the fundamental aspects of shipping right. It takes 5 days for them to take inventory in and they use the cheapest most unreliable shipping subcontractors. Their customer service is TERRIBLE. TERRIBLE. The kind where you get 4 emails back from 4 different people each indicating that they are "working on it."

Adipeau
Verenigde Staten
6 maanden gebruiken de app
ShipBob heeft geantwoord 12 april 2023

Hey there Adipeau team -

I'm sorry to hear you have this point of view. We use standard carriers and achieve 99.8% of our SLAs for receiving and shipping. Of course, things do happen, and when they do we always try to meet the mark on customer support. It sounds like we may not have done that here. I am happy to unpack this with you if you reach out to partnerships@shipbob.com

Kevin
VP of Partnerships

Bewerkt 16 juni 2023

There is some good, and a lot of bad with this company.

Good: They ship orders promptly. They integrate with a lot of different ecommerce service providers.

Bad: Their shipping prices are ABSURDLY high. Shipping shoes from Texas to Colorado with ShipBob is $46. With Shopify Shipping it's $10. I cannot ask my customers to pay that much, so I have been eating about $18 of shipping on every sale. Storage - they talk about $40 per pallet and a price for shelves, without telling you how much can fit on a shelf. I can fit all my inventory on 22 pallets. So should be $880, right? But they are storing it on shelves and charging me $2600 a month. When a customer returns an item, shipBob takes 10 days AFTER IT ARRIVES, to even acknowledge arrival, much less inspect the product. Customers cannot wait that long for refunds or exchanges so I am processing those all manually early, taking the risk of damaged product. They use sketchy shipping subcontractors that leave your product sitting in a warehouse for a month on the regular. They lose packages in their own warehouse before pickup and blame the carrier. I am moving all my inventory out as we speak.

VeloVetta
Verenigde Staten
11 maanden gebruiken de app
2 juni 2021

The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.

Elite HRV
Verenigde Staten
7 maanden gebruiken de app
Bewerkt 15 maart 2021

I've been trying for 3 days to get help because the app isn't functioning with my shopify store. Have a wonderful customer service rep from shopify that helped me as much as he was able to and then opened a ticket for a tech from shipbob to help from their end, but after 3 days we still have yet to receive help from anyone on the shipbob end. As you can imagine this is keeping me from running my store. Very disappointed in how long it's taking someone to respond and help me with my issue. UPDATE: You replied on a Friday and your customer service reps are not available to help over the weekend so as you'll see I did reply back to the email but there was no one in your office to help me. The 3 days that I didn't receive a response were business days and not over the weekend. So if someone could please respond back to me because I've already answered that email, thank you. Unfortunately I'm out of the country at the moment so unless I can call your offices via WhatsApp we'll have to continue via email or chat, thank you.

Savagezilla Shop
Verenigde Staten
5 maanden gebruiken de app
ShipBob heeft geantwoord 15 maart 2021

Hi Savagezilla team - I took a look through the communication with the support team. To troubleshoot your issue, we just need a screenshot or walkthrough of what you see on Shopify. We sent you a note asking for that 3 days ago to your Gmail account and have not seen a response. Do you mind responding to that and then we can take the next step? Alternatively, please feel free to call us at (312) 313-1104 during business hours.

20 december 2022

I am still new to the new ShipBob fulfillment experience, I am told things will pick up once I am more acclimated. So we are optimistic that is true

AfroSteamCaps
Verenigde Staten
6 maanden gebruiken de app
ShipBob heeft geantwoord 21 december 2022

Hey there - happy to unpack this with you and I see you are with Alexandrea, one of our Sr Implementation reps. You are in good hands - but you can also reach out to me if you feel you need some extra help! Partnerships@shipbob.com

Kevin
VP - Partnerships

Bewerkt 16 november 2021

I used shipbob for 3 months. Worst experience ever, They could not handle simple requests, it took over a week to get any quality response back. They have not been fulfilling orders for 2 weeks for us but are still charging us for fulfilling those orders. You could not pay me enough to use them again. They are not a good partner for your store and not good at the one thing they are supposed to do.

Your Emf Shield
Verenigde Staten
5 maanden gebruiken de app