ShipBob Fulfillment , 228 recensies
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Look somewhere else! Average 2-3 days just to pick and pack product, their shipping partner is super slow and will lose 1/50 packages, went from 4-5 day delivery average doing it in house with usps and now with shipbob 10-20 day. Shipping times are huge with e-commerce! Implementation process was a mess also.
Hey Coeyewear team - very belated reply on this, but first off, let me apologize for this experience. Our SLA is same business day fulfillment if the order gets to us by 12pm noon. We accomplish that 99.8% of the time across our network. So, something is not really adding up and I'd love to unpack that with you. Feel free to email me at partnerships@shipbob.com.
In terms of final mile, we work with carriers that include but are not limited to USPS. If you are concerned with the delivery time, we can always switch carriers!
Kevin
VP Partnerships
The app should pass through the fulfillment costs from the ShipBob dashboard. I should NOT have to download an additional app, that doesn't even work BTW, and then also pay an additional $20 to Shopify so that I can pass through the rates from you to the store. More importantly, it's better to tell customers about these issues during the sales cycle so they're not hearing about them on the go live meeting with your team... Support is also severely lacking... Go with someone else
I love how simple the back-end reporting is. You can also watch your orders being picked, packed, and processed in real time. They are great at turning around orders in 1 day!
What the hell is wrong with those people"? Is it a fulfillment center or just a warehouse to store some stuffs? Why can't they fulfill my unique order? I do want to get complaint from my first customer? Will you ask them what they are waiting for? I am paying my storage fee monthly! Why are they trying to screw me up at the very beginning?
Hi Wilarix team -- It seems like you've had a bad experience here initially, which is never what we want. I took a look at your account and I think I can see where there is some confusion between our support team and your team. Let's fix it together!
I'd love to chat about this personally with a merchant care manager and get you sorted - I've sent an email to your inbox.
Kevin, Shopify Manager @ ShipBob
Been using Shipbob for a long time already, glad to see they're offering a good solution on shopify rather than a third party.