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I use this app to link the products I am selling in Amazon and Shopify, and then fulfill the orders in Shopify with Amazon FBA. In Amazon, one ASIN may have several SKU names due to different barcode for the same product, such as Amazon barcode, Amazon FNSKU barcode, and manufacturer barcode, etc. This app link to Amazon SKU only instead of ASIN, so if a SKU does not have inventory, but another SKUs have inventory, in Amazon, the customers still seek that the product is available for purchasing. However, in this app, if the product listing is linked to the SKU without any stock, the customer cannot buy in Shopify. This bug needs to be fixed.
Hello,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
We would surely work up on your suggestions.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
The WebBee team and app has been very helpful for us. We've been able to do things with this app that we can't with others. For example, this gives us the ability to notify customers who have multiple shipments in one order with item specific information per shipment. This is really helpful when there are multiple shipments.
Some of the functions, set-up and UI UX is just not intuitive. I think there's a bit of a language barrier and wish they could redo the nomenclature of the buttons/actions as well as the layout.
Hello
We appreciate your positive feedback on the WebBee team and the app's functionality. It's great to hear that the app has provided unique capabilities, such as the ability to notify customers with specific shipment details in multi-shipment orders.
Your feedback on the functions, set-up, and UI/UX is valuable, and we acknowledge your concerns about intuitiveness and language barriers. We understand the importance of user-friendly interfaces and clear communication. We'll take your suggestions into account and work towards improving the nomenclature, layout, and overall user experience to ensure a smoother and more intuitive interaction with the app.
Thank you for sharing your insights, and if there's anything specific you'd like us to address or if you have additional feedback, please feel free to let us know. We're here to enhance your experience with our app.
I have been using this app for more than a year. Since half a year ago a problem has arisen that it is not possible to use Amazon's most basic delivery service, but only the option of expedited delivery. This has caused our delivery costs to increase by 50%! We raised this issue six months ago, but they never resolved it. I estimate that we lost an additional $5,000 in delivery costs. I think if there is another app that can replace this app, I will not hesitate to replace it. 2022.10.28 The company eventually helped me out.
I must say that the app's overall experience is good and very easy to get started. It should be the best of its kind at this point. Just wish you guys would have helped us out sooner when I was running into problems.
Hi
We are happy to hear you had a positive experience at WebBee. We value your feedback and thank you for encouraging us.
You look amazing. I would like you to change the order of Japanese and Japanese addresses and gender names.
App works as expected, support is amazing, they reply blazing fast and always with helpful answers. I would make the interface a little bit more user friendly and nicer design, would be nice if they implement shopifys Polaris framework. Recommended
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Just got off a help session with Manish. And like every other help session I've experienced with WebBee, the team is always responsive, able to provide the necessary assistance/solutions quickly, and each time with "a smile" (I may not be able to see their faces, but I'm pretty sure they are smiling! Always very polite and approachable.). Thank you, Team WebBee!
Hello
Thank you so much for taking the time to share your experience . We take pride in knowing our customers are happy with their store experience with the WebBee Amazon Multichannel Fulfillment application.
UPDATE 07/2024,
I now switched to another app because WebBee always showed "out of stock" for our digital products that do not have a physical representation on Amazon. Overall the app worked great until we made our business too complex.
ORIGINAL 04/2023
Connected our store yesterday in a 30 min support call with Malik. Works like a charm. I give it:
-10/10 for functionality
-6/10 for desirability because of the ugly UI -> You need support to set it up!!!
-8/10 for viability i.e. pricing
--> I hop you like the reference to the 3 important design thinking criteria for successful products.
Pro:
- Great support
- Can do what I need
- Pricing
Con:
-GUI is not great
What it can do:
- Sync inventory from Shopify to AMZ every 40 min or so
- Automatically (or rule based) creation of MCF orders for your shopify orders & getting tracking no to your customers via email then
What it cannot do
- Import orders from AMZ to Shopify
- Manage listings or anything
Hello
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customer's feedback and would diligently work to make their store experience more fruitful!
I recently had the pleasure of utilizing the ShipByAmazonFBA Shopify app for integrating Amazon MCF (Multi-Channel Fulfillment) with one of our stores, and I must say, the experience was absolutely seamless. What truly stood out, however, was the exceptional customer support provided by Ajeet Malik throughout the setup process.
From the moment I reached out for assistance, Ajeet exhibited professionalism, expertise, and a genuine commitment to ensuring that our integration process went smoothly. His prompt responses, clear instructions, and willingness to go above and beyond in addressing any concerns or questions I had truly made all the difference.
Hello
It's fantastic to hear about your positive experience with WebBee's AMCF app and the exceptional customer support provided by Ajeet. Seamless integration and reliable support are crucial elements in utilizing such apps effectively, and it sounds like both were delivered excellently in your case.
Ajeet's professionalism, expertise, and commitment to ensuring a smooth integration process are commendable qualities that truly enhance the overall experience for users like yourself. It's always reassuring to have dedicated support readily available to address any concerns or questions that may arise during setup.
Thank you for sharing your experience, and if you have any further feedback or need assistance in the future, don't hesitate to reach out.
We're here to help!
Meeting some issues when using the app, but they have a good service team. Help me a lot. Recommended.
Hello ,
We are happy to hear you had a positive experience at WebBee. We value your feedback and thank you for encouraging us.
Had quick and effective customer service! Please note it takes a bit of time to come into effect but the app seems to work very well with FBA.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!