Shipmondo

Hello Birdie Tam,

We were disappointed to receive your negative review of our Shopify app. However, we would like to clarify that your review seems to be unrelated to the app itself.

We recently transitioned to an API integration with PostNord, which means that the issues you are experiencing are not related to Shipmondo. It is the carrier who generates both the labels and the CN22 and CN23 documents.

Please know that we are taking your concerns seriously and are actively in dialogue with the carrier to find a solution to this issue. Regrettably, we are currently unable to manage the documents ourselves, but we are eager to offer our customers the best possible service and are working diligently to resolve this matter.

Thank you for reaching out to us. If you have any further questions or concerns, please don't hesitate to contact us.

Best regards,
Hung from Shipmondo

Hey Meander Shop,

Majority of your orders are pickup orders. If you don’t wish to use Shipmondo for managing your pickup orders, then the only thing you need to do is set up your pickup options through Shopify and not Shipmondo, and this will quickly resolve your issue.

At Shipmondo, we're all about making order and freight management as easy as possible for our customers. That's why we offer a delivery checkout solution free of charge to our active customers.

The only requirement is that any orders created through our module are processed via Shipmondo's shipping or pickup flow. Remember that once you process your order through the pickup flow in Shipmondo, it will also be updated correctly on Shopify. You can also automate the payment capture flow this way, otherwise you have to perform all these tasks manually.

Our delivery checkout takes up resources and has commercial consequences, but you don't have to worry about monthly fees or anything like that - just freight or a small label fee for your pickup orders.

Shipmondo’s solution is super flexible and can be tailored to meet the needs of businesses of all shapes and sizes.

Also, just to clear things up: your Shipmondo account hasn't been closed. We've simply put the delivery checkout access on hold until you become an active customer at Shipmondo.

Best regards,
Hung from Shipmondo

Dear animondo.dk,

I can see that a warning email regarding excessive use of our delivery checkout for Shopify was sent to you on the 16 February 2023.

This was due to you not being an active user at Shipmondo despite using our Shopify App.

In this email, we made you aware that the access would be closed within 7 days, but we actually gave you 14, and the access was closed on 3 March 2023.

Therefore we don’t understand or feel that your comment about us closing your access down without warning is true or fair.

/Jelena from Shipmondo