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I now have 2 accounts with Shipmonk and they have been great overall! Just opened my 2nd account with them and Joan in the onboarding team was exemplary! She really went above and beyond to get our store live quickly as we immediately had several orders that had to be fulfilled quickly! Enzo also jumped in and was great but Joan really stuck with us and made sure we could get set up fast!
I have been onboarding with ShipMonk which is a complicated and difficult process in the best of circumstances. The ship monk app is easy to use and comprehensive. The onboarding support team goes the extra mile to ensure everything works the way it needs to. Highly recommend so far.
Thank you for the review. We are sorry that your onboarding process was intensive, but we're glad that our support team was able to guide you through in detail, and that you've found the app easy to use. We have noted your feedback so we can continue to optimize our systems so they become increasingly user-friendly. Please let us know if there is ever anything else we can do to help you and your business.
My Etsy small business has been integrated with ShipMonk about three months ago and I have had nothing but a great experience. The onboarding process was complicated but thanks to the Onboarding Associate Katie Foss who is very knowledgeable, patient, and professional it went smoothly as well as shipping and ordering since then. Katie was very helpful with pricing and rates when it came to loading inventory on initial shipments.
I integrated my Shopify store just a day ago. The integration team, especially WILLIAM BIELEFELD was very helpful with a very quick response time, careful explanations, and guidance.
I would definitely recommend ShipMonk to small businesses. Their platform is reliable and comprehensive. Thank you ShipMonk team!
I have used Shipmonk's services for about a year and they are very helpful in growing my business. They are always there to help and deliver high quality service. I'm happy to have found them! -David from Today Is Art Day