ShipMonk | Order Fulfillment

This was the first 3PL we have partnered with. We initially chose to work with ShipMonk because of their experience and infrastructure with Shopify and their ability to deal with mass quantities of orders. Their onboarding process was simple and a straightforward plug-in through the app store. The App interface is very well made and has some great resources for training purposes. We worked with Kerry who has gone above and beyond in communication and transparency. Their whole team of Happiness Engineers is a major highlight of our experience. On the ground their operations exceeded our expectations. We had 5 figures in order quantity, and they maintained an error margin of around .01%. All orders were fulfilled within 2-5 days keeping our customers extremely happy. Some minor things that we would like to see improved on:
Accurate up-to-date inventory counts after fulfilled orders.
A more straightforward "assisted" claim process for orders with errors. Even more visibility into the receiving process.
Quicker updates to billing cycle and pricing changes. Overall, we would recommend to any company who is looking for custom fulfillment specialists. Just be clear to set expectations early, and ShipMonk will deliver.

I've talked to many 3PL's across the country and ShipMonk is one of the best i've seen! Their technology platform is top-notch; I especially love the fact that there is an embedded shipping calculator, so you can play with so many scenarios and get pricing. Oh, and their shipping rates are heavily discounted which opens the door for global sales. Highly recommend ShipMonk for all of your storage and fulfillment needs.

We moved to Shipmonk due the increase in volume that we were doing along with the analytics they have to offer. The communication has been well with Michaela, Kerry, and Carmen and they are always happy to help. There is a lot of self education with the software but it is typically user friendly. They were able to get 7000 orders our in 2 days for us. The only charge that is difficult to track is the additional surcharges, residential delivery fee, and fuel surcharges. These sometimes add up but they are always happy to talk it through. Very pleased thus far!

Horrible experience... Stay far away! Initially, they (Erik van Bilderbeek, Jennifer Santanna & Kerry Neysmith) promised us they can do everything we asked. We sent 50% of our inventory to them. Only to find out after they received our products that their system doesn't allow them to do so. Before launching we placed test orders to ourselves to see if Shipmonk can fulfill correctly and each time they made unacceptable mistakes. We sell underwear and they literally had measured some of our underwear products with a 7 inch height. Actual height is about 0.3". Shipmonk also weighed our products incorrectly adding a 1 pound 8 ounces weight for an underwear. Actual weight is 0.2 lbs. These measurements and weights were mistakes after our complaints getting their manager, Kerry, involved and re-measuring everything. How can they be so off? How can they be so negligent!? After 3 months of consistent issues after issues we just couldn't continue with them. 3 months of time lost. Thousands of dollars lost with Shipmonk even though all the issues were clearly theirs. They do not own up to their own mistakes. We ended up having to pay for their negligence. Highly Not Recommended! Stay Far Away! Find Another Fulfillment Center!

Shipmonk has been an amazing 1 stop shop for all my shipping and fulfillment needs. The most daunting task was the setup but David Lowthorp is their Onboarding Specialist and he made everything very easy and efficient. He also answered every question with a quick and timely response. I definitely recommend ShipMonk!

They always get back to you in a timely manner and they are very efficient.

Shipmonk customer service is second to none. With no previous experience in logistics I was a little concerned with how the process may turn out, but their customer service have had prompt answers to any concerns. Wether by email or phone, there is always a kind someone on hand to help! Thank you, Shipmonk

I'm honestly amazed about how smooth and easy the experience of working with ShipMonk has been so far. They ship everything in a timely manner, most of the time only hours after the orders are placed. The logistics used are great, and orders are being delivered super fast. Their support team is great, from the first person I talked to when I was doing some quotes, to everyone in the onboarding team and happiness engineers. They are super helpful and polite! The onboarding experience is well made to ensure they only ship the right pending orders on Shopify (not all 3PL companies worry about that, and it's critical to avoid errors when switching from another company or another fulfillment model). Dashboard looks clean and very well built. Fulfillment is not an easy task, but they made it easy to understand and find what you are looking for very fast. The algorithm can help a lot with inventory forecasting. Honestly, I have only good things to say. I'm a customer for less than a month, but so far, they were perfect. I don't usually write long reviews, but they deserved this. Keep it up, and congrats on the high-quality job. You awesome people at ShipMonk really make a difference and a big positive impact on a business. Thank you so much!

Love Shipmonk! Previously it was a nightmare doing fulfillment in-house. Shipmonk made it possible to scale our sales effortlessly.

A much needed 3rd party fulfillment service that makes it possible for me to manage my online business. Very detail oriented, thorough, and supportive.