ShipMonk | Order Fulfillment

We've had a mixed experience with Shipmonk as a fulfillment service. While there are some positives, there have been significant challenges that affected our operations.

* International Order Shipping: We only achieved reliable international shipping after partnering with Passport, which revealed weaknesses in our initial approach.

* Shipping from the UK to Europe: Relying on Royal Mail instead of globally recognized carriers like DHL or DPD caused major delays. Other fulfillment centers provided faster and more cost-effective solutions.

* Customer Reputation Impact: Shipping delays led to an influx of negative reviews, hurting our brand. It took a lot of effort to regain customer trust.

* Claim Filing Limitations: Unlike other warehouses, Shipmonk does not offer an intuitive claim filing process, meaning we had to absorb losses when issues arose.

* Lost Items During Receiving: Items marked as "not seen" had no recourse for claims, adding to financial losses.

* Service Discrepancy: While customer service has been helpful, the warehouse operations and contract terms fall short compared to other providers.

Overall, Shipmonk shows potential, but its logistics and fulfillment processes still need greater reliability and flexibility. We've seen significant improvements over the past year and remain hopeful for continued progress in these areas. Throughout our experience, the customer service team has been outstanding—special thanks to Cassandra for her exceptional support. However, some operational challenges are clearly beyond her control.