ShipMonk | Order Fulfillment

I'm honestly amazed about how smooth and easy the experience of working with ShipMonk has been so far. They ship everything in a timely manner, most of the time only hours after the orders are placed. The logistics used are great, and orders are being delivered super fast. Their support team is great, from the first person I talked to when I was doing some quotes, to everyone in the onboarding team and happiness engineers. They are super helpful and polite! The onboarding experience is well made to ensure they only ship the right pending orders on Shopify (not all 3PL companies worry about that, and it's critical to avoid errors when switching from another company or another fulfillment model). Dashboard looks clean and very well built. Fulfillment is not an easy task, but they made it easy to understand and find what you are looking for very fast. The algorithm can help a lot with inventory forecasting. Honestly, I have only good things to say. I'm a customer for less than a month, but so far, they were perfect. I don't usually write long reviews, but they deserved this. Keep it up, and congrats on the high-quality job. You awesome people at ShipMonk really make a difference and a big positive impact on a business. Thank you so much!

Shipmonk has been an incredible service for our business. Not having to manage shipping has been a really important part to our company's expansion and we couldn't have done it without the team at Shipmonk. Their customer service is extremely attentive and all of our customers have been happy with the arrival of their packages. I am very grateful for the team at Shipmonk and their support in the growth of our business.

If you love having angry and confused customers or if you love refunding and canceling orders, shipmonk is the perfect choice for you.

Shipmonk is only interested in getting your money.

They can take up to ten days to dispatch a parcel, there is zero accountability or apologies for staff. If you ask why a parcel hasn't shipped, they will mark it as shipped to get you off their back, but the item's tracking information won't work because the item hasn't been sent.

ShipMonk is excellent for sending packages to customers across the world. Their application allows you to directly route all shipments as they come in so you don't need to think about anything. It's a very simple and efficient fulfillment method that will save you time and money.

We've been using Shipmonk (and their associated Shopify app) for more than a year now.

The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV.

From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled.

So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.

All in all, very satisfied with their service and the timely delivery of the orders to my customers.

AN UPDATE WITH ANOTHER HORRIBLE CUSTOMER SERVICE EXPERIENCE:

i had to ship a wholesale order that weighs 60 lbs via USPS which normally would cost around $90 via USPS (nonnegotiated rates) , they charged me $527!!!
and the insane part is that since it was a wholesale order, the cost of shipping was TBD until the package was picked up by USPS which is too late. i call to let them know to intercept the package as i did not get a chance to approve this and the order i was shipping is not worth more than $250 in its entirety!!! but NO help.

this is an update to my previous onboarding experience which was another fail, the app works fine even though it overcharges but the minute you have an issue - they OVERBILL or just abandon you.

previous review: Horrible onboarding with so many details on their support pages and almost no syncing with shopify system - had to enter everything manually (they would have the SKU as the product name, the weight in ounces put in lbs), and then the receiving of products is miserable (they again overweigh products & overcharge on shipping and you cannot even edit to the right weight - an 8oz bottle could be weighed as 1 lb! Or even more! ) i regret sending them a whole stock, i should have started with a few items The team talks nicely and try to help but it feels like they are overwhelmed with their system and work flow themselves so the help they end up giving is subpar. in the end of the day, if i am outsourcing my shipping, you need to be a well oiled machine and a cheap alternative to in-house but they are anything but! Also our first big delivery with them was a big big big fail, we were overcharged with UPS because of their weight "errors"above - they split up 1 big order to 8 orders which were not packed professionally, they did a miserable job with taping up boxes and putting heavy items in a no-bubble plastic envelopes like true beginners and arrived to my client all destroyed.

One of the excellent options for fulfillment. They really friendly and helpful. Service and delivery are top notch. Go for it.

Shipmonk provides great service. They ship same or next day, their carrier rates are the lowest. We worked with multiple other companies before and Shipmonk seems to be the best

Overall, my experience with ShipMonk has been fantastic.

I was previously using ShipBob, but they had huge problems with inventory shrinkage and didn't seem to care about my business, and I was glad to find an alternative 3PL at a competitive price point.

On virtually all fronts, ShipMonk has met or exceeded my expectations, and if or when they haven't, they've made a sincere effort to reconcile it.

Easy recommendation!

Our Happiness Engineer is always professional and quick to answer all questions, very efficient with explaining all policies and procedures.