レビュー (140)

総合評価
4.1
評価レベルごとの件数
  • 評価の76%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の16%は1つ星です
2023年11月7日

Our Happiness Engineer Matthew S. was brilliant assisting us with a recent issue we had. He was quick to respond and was able to answer all our questions, and the process went very smoothly. We are very thankful for his help.

SIRENI BEAUTY
アメリカ合衆国
アプリの使用期間:5ヶ月
2022年12月13日

Stay away, Shipmonk has been an headache for our business for the past year.
We have been working with them for over 3 years.
WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake.
They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged ...

Rejucream
アメリカ合衆国
アプリの使用期間:4年以上
ShipMonkが返信しました 2023年1月6日

Dear Rejucream -
We are sorry that you have experienced difficulty with some of your orders and that you don't feel those issues have been handled with the speed and ...

編集日:2020年11月16日

I would summarise the issues with this shipment provider, all based on our work with them for almost 10 months. 1) You will never see transparent pricing, they display only shipment and handling fees to you, the rest is being charged on the background. So your actual bill is never known, until u dig into this.
2) Loosing packages all the time, in our case is $300 worth of parcel. When they do ...

NEEBO® - Child Well-Being Monitor
イギリス
アプリの使用期間:約4年
2024年1月26日

Shipmonk has been a big step up from our previous 3PL partner, and a lot of that has to do with our happiness Engineer, Austin P. His attentiveness and knowledge surrounding Shipmonk software and protocol has been a huge asset. In the rare scenario where he doesn't know the answer to our question, he is quick to find it. Highly recommend working with Austin.

Letterkenny | Shoresy Official Store
カナダ
アプリの使用期間:4ヶ月
ShipMonkが返信しました 2024年7月9日

Thank you for writing in to tell us about your experience with ShipMonk. It is our pleasure and privilege to be your 3PL partner, and we're so glad that your services with us ...

2020年11月18日

I would NEVER recommend this fulfillment company to anyone... especially a startup that is trying to build their reputation. Shipmonk has been the biggest headache for me. I am the founder of my company and have direct interaction with the Shipmonk team and software on a daily basis. They have lost my product (numerous times) and blame me for it every time. Never apologizing even once it is found ...

PearthBlankets
アメリカ合衆国
アプリの使用期間:4年弱
編集日:2019年5月5日

I've talked to many 3PL's across the country and ShipMonk is one of the best i've seen! Their technology platform is top-notch; I especially love the fact that there is an embedded shipping calculator, so you can play with so many scenarios and get pricing. Oh, and their shipping rates are heavily discounted which opens the door for global sales. Highly recommend ShipMonk for all of your storage ...

Fuego Shoes
アメリカ合衆国
アプリの使用期間:4ヶ月
編集日:2020年10月14日

By far the worse company ever!! Please do not do business with them unless you like losing money. They will never take responsibility, overcharge you and shift blame every chance they get. I've lost major account/sales cause i've done business based on their empty promises. Very poor service in terms of responding clients concerns; when they are going to ship out and send packages, it will take ...

Sweet Vibes
イギリス
アプリの使用期間:3年弱
2024年3月7日

Shipmonk has been an amazing 1 stop shop for all my shipping and fulfillment needs. The most daunting task was the setup but David Lowthorp is their Onboarding Specialist and he made everything very easy and efficient. He also answered every question with a quick and timely response. I definitely recommend ShipMonk!

Elite Level Status
アメリカ合衆国
アプリの使用期間:3ヶ月
ShipMonkが返信しました 2024年7月9日

Thank you for leaving this review. We appreciate your feedback on the set up process and our customer support. We've shared your comments with David and the Client Experience ...

2023年5月31日

Shipmonk delivers excellent DTC fulfillment support and we are fortunate to have a team that is well-versed in our business. They have prompt responsiveness, and deep account knowledge, and handle our requests with the utmost attention. Wholesale and FBA fulfillment needs improvement.

BruMate
アメリカ合衆国
アプリの使用期間:約5年
編集日:2020年10月15日

What fulfillment company locks you into a contract and charges you to get your goods back if you're not pleased with their service!? Horrible experience, the charged us almost 3x more than our current fulfillment provider. The system in which inventory is imported is confusing at best. My gut feeling is the measurements are off so they can charge more for storage. we were paying more than 2x what ...

Anvanda
アメリカ合衆国
アプリの使用期間:約2年