レビュー (140)

総合評価
4.1
評価レベルごとの件数
  • 評価の76%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の16%は1つ星です
2024年9月12日

The Shipmonk team is lazy, messy, sloppy and corrupt. They do not use FIFO for picking and packing inventory. They regularly lose goods. Their packing is outrageously sloppy, they have regular billing errors, Their inventory data is always wrong, they will never give you credit if they lose your inventory and worst of all they make it almost impossible to leave. In order to terminate a ...

Partner Program (Canada), Tina Davies Professional
カナダ
アプリの使用期間:約2年
2024年4月15日

Our collaboration with Shipmonk's warehouse has been absolutely outstanding. Order fulfillment is seamless, with remarkable effectiveness and efficiency, complemented by exceptional customer service. Special thanks to our Happiness Engineer, Sarah, who supports us in all aspects and provides the best top-notch customer experience!

Somavedic USA
アメリカ合衆国
アプリの使用期間:5年以上
ShipMonkが返信しました 2024年7月9日

Thank you for leaving a review about your ShipMonk experience. We're thrilled to hear that you've had amazing experiences with our warehouses, fulfillment services, and ...

2024年4月15日

We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.

Huggalugs
アメリカ合衆国
アプリの使用期間:10ヶ月
ShipMonkが返信しました 2024年7月9日

Thank you for providing feedback about your experience with ShipMonk. We are so glad to hear that your transition to our 3PL has been rewarding. Our teams are dedicated to ...

2024年7月31日

We transitioned to Shipmonk after Flexport was unable to accommodate our fulfillment needs. Nikki and her team are responsive and on point, thank you for providing the warehouse experience we've been looking for!

18 East
アメリカ合衆国
アプリの使用期間:5ヶ月
ShipMonkが返信しました 2024年8月5日

Thank you for the review! We are so glad you've had a great transition over from Flexport, and that Nikki and the team have provided you with excellent customer service. We' ...

2024年5月13日

Shipmonk has been a wonderful partner in growing and scaling our business. Their customer support is extremely responsive and will go to great ends to make sure that your product is well taken care of and your questions or issues are resolved in as quick a timeline as possible.

Sniffies HUSH
アメリカ合衆国
アプリの使用期間:4ヶ月
ShipMonkが返信しました 2024年7月9日

Thank you for telling us about your experience with ShipMonk. We're so glad you've seen the benefits of our services and that your business has been able to grow and scale ...

2024年4月26日

No problem with the App, but awful, awful customer service. Stay far away.

The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough.

When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account.

If our customer service ...

Pottery Awesomeness
アメリカ合衆国
アプリの使用期間:11ヶ月
ShipMonkが返信しました 2024年8月7日

Dear Ami,

We apologize that your experience with our 3PL services was anything short of excellent, despite your positive feedback about our app. At the time of your review, ...

2024年4月16日

Working with ShipMonk and particulary our support manager Sarah, has been incredibly rewarding. Her expertise and dedication in handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation.

Sarah is not just a support manager; she's a significant part of our success, driving excellence and ...

US TTSWTRS Official Online Shop
アメリカ合衆国
アプリの使用期間:2年弱
ShipMonkが返信しました 2024年7月9日

Thank you for the review! We're happy to hear that you have had such an excellent experience with Sarah. We've shared your feedback with her and the entire customer service ...

2024年4月6日

Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!

Bloom Healthy Cooking
アメリカ合衆国
アプリの使用期間:11日
ShipMonkが返信しました 2024年7月9日

Thank you for the feedback! At ShipMonk, we prioritize customer service, so we're very glad to hear that our team members have provided you with that. Please let us know if ...

2024年4月11日

I have been onboarding with ShipMonk which is a complicated and difficult process in the best of circumstances. The ship monk app is easy to use and comprehensive. The onboarding support team goes the extra mile to ensure everything works the way it needs to. Highly recommend so far.

Kismet Pets
アメリカ合衆国
アプリの使用期間:4日
ShipMonkが返信しました 2024年7月9日

Thank you for the review. We are sorry that your onboarding process was intensive, but we're glad that our support team was able to guide you through in detail, and that you' ...

2024年3月25日

Our Happiness Engineer, Daniel S, is a gem! Incredibly caring, helpful and responsive. Has helped us brainstorm workarounds for the nuances of our fulfillment needs.

Conscious Step
アメリカ合衆国
アプリの使用期間:6ヶ月
ShipMonkが返信しました 2024年7月9日

Thank you for the review! Our Happiness Engineers care about ensuring every client is taken care of. We're glad that Daniel S has provided you with that kind of exceptional, ...