ShipMonk | Order Fulfillment

Love Shipmonk! Previously it was a nightmare doing fulfillment in-house. Shipmonk made it possible to scale our sales effortlessly.

The technology/software is top notch. I've used 3 3PLs in the past with three different softwares. Shipmonk is night and day the best and has incredibly robust functionality that makes shipping/logistics management much easier. Love the UI and features they have implemented. Worth a demo of the backend to see the software. They are very innovative and have through the pain points we have to make what I feel is the best product on the market. I've visited their facility in Fort Lauderdale and have been extremely impressed with their overall operation and efficiency. Since we are a small business, customer service is the most important thing to us. Shipmonk is incredibly responsive and helped us navigate some issues we had with our SKUs. The onboarding was a breeze and would rate their customer services a 10/10.

Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough.

Shipmonk is amazing! I love working with them, they are always helpful. Orders are almost out the next day. I love their inventory tools. I switched over from a different fufillment service, and have had a MUCH better experience.

I have been with Shipmonk for 2 years now. We are now working with a WONDERFUL happiness engineer, Ron T. He makes great efforts to understand the nuances of our brand. He is very communicative, polished and professional. It is really impressive to partner with someone like Ron, that also has the energy and knowledge to DRIVE our business. We are grateful for this partnership and to be assigned Ron T.

We've worked with many fulfillment partners over the years. Shipmonk is one of the best platforms we've used and it is constantly improving. Their support is also one of the best we've experienced. Recent expansion has put a slight strain on their team, as we've cycled through several "Happiness Engineers" in the past year, but they do their best and response time remains quite fast. Their MonkProtect service has been a real game changer for us, allowing us to handle shipping and fulfillment claims with basically no friction: it's a win for our customers and for us.

Great customer experience provided by Antonio! He is great! He really understands what has to be done in order ensure everything is working correctly. He takes the extra mile to make sure we are getting the best service.

An amazing user friendly platform! The service is excellent and I can always trust Shipmonk to get the job done.

I am giving ShipMonk a 5-Star review for various reasons! "SIMPLICITY" would be one word to describe the overall user experience and business experience with ShipMonk. They have made a phenomenal job at Simplifying the entire process from Shopify integration to receiving your products in their warehouses and shipping them globally. They have a truly dedicated and devoted Customer Service team to help you every step of the way. Their international shipping rates are attractive and that has been much appreciated by our customers. Working with ShipMonk has been a plain-sailing journey. ShipMonk has made it possible for me to run my business remotely from anywhere in the world which I am truly appreciative and grateful for.

Cheers,
Toulaish, CEO, Sleep-Bliss

Awesome experience working with Shipmonk! The service is amazing! I was able to focus on sales and engagement rather than spending hours fulfilling orders!