Recensies (140)

Algemene beoordeling
4,1
Cijfers per recensieniveau
  • 76% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 16% recensies zijn 1 sterren
12 september 2024

The Shipmonk team is lazy, messy, sloppy and corrupt. They do not use FIFO for picking and packing inventory. They regularly lose goods. Their packing is outrageously sloppy, they have regular billing errors, Their inventory data is always wrong, they will never give you credit if they lose your inventory and worst of all they make it almost impossible to leave. In order to terminate a ...

Partner Program (Canada), Tina Davies Professional
Canada
Ongeveer 2 jaar gebruiken de app
15 april 2024

Our collaboration with Shipmonk's warehouse has been absolutely outstanding. Order fulfillment is seamless, with remarkable effectiveness and efficiency, complemented by exceptional customer service. Special thanks to our Happiness Engineer, Sarah, who supports us in all aspects and provides the best top-notch customer experience!

Somavedic USA
Verenigde Staten
Meer dan 5 jaar gebruiken de app
ShipMonk heeft geantwoord 9 juli 2024

Thank you for leaving a review about your ShipMonk experience. We're thrilled to hear that you've had amazing experiences with our warehouses, fulfillment services, and ...

15 april 2024

We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.

Huggalugs
Verenigde Staten
10 maanden gebruiken de app
ShipMonk heeft geantwoord 9 juli 2024

Thank you for providing feedback about your experience with ShipMonk. We are so glad to hear that your transition to our 3PL has been rewarding. Our teams are dedicated to ...

31 juli 2024

We transitioned to Shipmonk after Flexport was unable to accommodate our fulfillment needs. Nikki and her team are responsive and on point, thank you for providing the warehouse experience we've been looking for!

18 East
Verenigde Staten
5 maanden gebruiken de app
ShipMonk heeft geantwoord 5 augustus 2024

Thank you for the review! We are so glad you've had a great transition over from Flexport, and that Nikki and the team have provided you with excellent customer service. We' ...

13 mei 2024

Shipmonk has been a wonderful partner in growing and scaling our business. Their customer support is extremely responsive and will go to great ends to make sure that your product is well taken care of and your questions or issues are resolved in as quick a timeline as possible.

Sniffies HUSH
Verenigde Staten
4 maanden gebruiken de app
ShipMonk heeft geantwoord 9 juli 2024

Thank you for telling us about your experience with ShipMonk. We're so glad you've seen the benefits of our services and that your business has been able to grow and scale ...

26 april 2024

No problem with the App, but awful, awful customer service. Stay far away.

The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough.

When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account.

If our customer service ...

Pottery Awesomeness
Verenigde Staten
11 maanden gebruiken de app
ShipMonk heeft geantwoord 7 augustus 2024

Dear Ami,

We apologize that your experience with our 3PL services was anything short of excellent, despite your positive feedback about our app. At the time of your review, ...

16 april 2024

Working with ShipMonk and particulary our support manager Sarah, has been incredibly rewarding. Her expertise and dedication in handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation.

Sarah is not just a support manager; she's a significant part of our success, driving excellence and ...

US TTSWTRS Official Online Shop
Verenigde Staten
Bijna 2 jaar gebruiken de app
ShipMonk heeft geantwoord 9 juli 2024

Thank you for the review! We're happy to hear that you have had such an excellent experience with Sarah. We've shared your feedback with her and the entire customer service ...

6 april 2024

Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!

Bloom Healthy Cooking
Verenigde Staten
11 dagen gebruiken de app
ShipMonk heeft geantwoord 9 juli 2024

Thank you for the feedback! At ShipMonk, we prioritize customer service, so we're very glad to hear that our team members have provided you with that. Please let us know if ...

11 april 2024

I have been onboarding with ShipMonk which is a complicated and difficult process in the best of circumstances. The ship monk app is easy to use and comprehensive. The onboarding support team goes the extra mile to ensure everything works the way it needs to. Highly recommend so far.

Kismet Pets
Verenigde Staten
4 dagen gebruiken de app
ShipMonk heeft geantwoord 9 juli 2024

Thank you for the review. We are sorry that your onboarding process was intensive, but we're glad that our support team was able to guide you through in detail, and that you' ...

25 maart 2024

Our Happiness Engineer, Daniel S, is a gem! Incredibly caring, helpful and responsive. Has helped us brainstorm workarounds for the nuances of our fulfillment needs.

Conscious Step
Verenigde Staten
6 maanden gebruiken de app
ShipMonk heeft geantwoord 9 juli 2024

Thank you for the review! Our Happiness Engineers care about ensuring every client is taken care of. We're glad that Daniel S has provided you with that kind of exceptional, ...