ShipMonk | Order Fulfillment

We came to ShipMonk after pretty terrible experiences with other 3PLs and they were a very welcome relief. We came to them because of their pricing but stayed because of their great customer service (just renewed our contract!). Their back-end software is also very intuitive and easy to use. Since we started working with them we have grown more than 4x and they have been able to keep up with this growth seamlessly.

Incredible experience working with Shipmonk. I have worked with a few 3PLs for my business and this has been the smoothest operation I have encountered. They receive product well, notify when in stock, the dashboard is very communicative and connects well with my store. Overall, I would recommend them to all of my fellow eComm businesses.

The app works behind the scenes and integrates seamlessly with our store. Nothing negative to say about it at all.

This app worked flawlessly! Seamless integration with Shipmonk. I've honestly had zero issues with orders processing automatically. It takes the entire order fulfillment process off your plate.

I absolutely love ShipMonk! Their seamless integration with the Shopify cart is what led me to them. From my first call to ask questions about the service, to the onboarding process these guys made me feel like I had a team working with me to get my product up on the market. My Fulfillment Consultant Brandon was there every step of the way to answer my questions even the stupid ones. Not once was I pushed off to an FAQ or a link to go find the answers on my own. ShipMonk is not just a fulfillment house; they are an addition to your business team. So if you're on the fence and searching through reviews to make sure you're making the right decision like I was, trust these are the guys you've been looking for.

Props to DAVID! he´s been more than awesome, great onboarding process ;) super helpfull even in areas that were not his

My experience with Avi as our Onboarding Expert for the Shipmonk was nothing short of exceptional. From our very first interaction, Avi demonstrated a unique blend of professionalism, knowledge, and interpersonal skills that made the entire onboarding process seamless and enjoyable.

Avi's in-depth understanding of the Shipmonk platform and its integration with Shopify is truly impressive. He possesses a granular understanding of the platform's features and capabilities, and he was able to translate this knowledge into simple, easy-to-understand terms for our team. As a result, we were able to get up and running on the platform quickly and efficiently.

Shipmonk customer service is second to none. With no previous experience in logistics I was a little concerned with how the process may turn out, but their customer service have had prompt answers to any concerns. Wether by email or phone, there is always a kind someone on hand to help! Thank you, Shipmonk

The team, answered all my questions kindly and easily. Instructions were clear they were easy to reach, and above all provided me with the best experience in 3PL industry unlike any other. Thank you once again Katie for your professionalism and kindness

We've been with ShipMonk for awhile now and they have been absolutely wonderful! When we first partnered with them they were a bit smaller and still somewhat new, since then they've grown into a larger 3PL company, with updated backend apps/software, more staff, more features, warehouses, better prices, etc. The backend software/dashboard is intuitive, constantly getting updated, it shows your whole business at a glance and is easy to see and edit your orders from a birds-eye-view. After the initial onboarding process, everything integrates perfectly with Shopify. We've personally had little to no problems with ShipMonk themselves, errors are usually caused by USPS or other shipping companies. When we do have an issue or concern, the "Happiness Engineers" at ShipMonk are phenomenal, they're your personal point of contact and you really establish a good relationship with these engineers, they can help you with anything you need to ensure things go smoothly and they respond very quickly. Overall, we're very happy with the service from ShipMonk. With any 3PL you will run into issues here and there, it's a complicated logistical system shipping millions of packages a year, but with ShipMonk, together we've ironed out the initial issues and have been smooth sailing to success!