Shipping Rates Calculator Plus
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Would easily give it five star if not for the fact that the free shipping progress bar, does not use the information in the shipping zones.
This is strange for an othervice very well designed app.
Also it means I can't use free shipping bar, which is a pity.
All the information is there in the shipping zones, I whish the shipping calculator starts using it and deserve it's 5 star rating.
Hello Dianova Team,
Thank you for taking the time to leave a review and share your feedback with us.
We're delighted to hear that you find the app well-designed overall and that it has been meeting your expectations in other areas. At the same time, we understand your disappointment regarding the Free Shipping Bar and its inability to automatically use the information already configured within Shopify's shipping zones.
Your feedback is both thoughtful and valuable. We can certainly appreciate the appeal of having the Free Shipping Bar automatically leverage existing shipping configurations, reducing the need to maintain settings in multiple places and creating a more seamless experience.
When designing the Free Shipping Bar, we intentionally chose to keep it simple and fully controllable by merchants. This approach allows users to define their own goals, messaging, and conditions directly within the app, without being restricted by external configurations. As a result, the current setup was created to give merchants maximum flexibility and control over how the bar behaves and is displayed.
While the Free Shipping Bar does not currently pull information directly from Shopify's shipping zones, its messaging, display conditions, and styling can be extensively customized to suit different markets and preferences. In some cases, merchants are able to configure the bar in a way that closely aligns with their shipping setup and customer experience goals. That said, we completely understand your standpoint and why having it automatically use existing shipping zone data would feel like the ideal solution.
Comments like yours help us better understand how merchants are using the app and where there may be opportunities for improvement. We've shared your suggestion with our team for consideration as we continue to evaluate future enhancements.
Thank you again for your honest review, your constructive feedback, and for choosing our app. We truly appreciate your support.
Kind regards,
Code Black Belts Support Team
I used to love this app but as of November 2024, things changed. The app provider blames Shopify but beware... The customer's IP address is used to find a 'close' postal code (Canada) to produce a shipping rate in the cart. When the customer proceeds to the checkout, the 'close' postal code and province are auto-filled in the shipping address form. We found that many customers don't review their postal code and leave the incorrect 'close' postal code. This has led to several misdirected parcels and returned parcels for us. We are now manually checking each and every shipment's postal code, something that we have never done before and shouldn't have to. Five different Code Blackbelt representatives have looked at my support request and have said they can't prevent the auto-filling of the postal code in the checkout, its a Shopify issue. It took a while to figure out where these wrong postal codes were coming from, I'm removing the app with the hopes of re-installing this app someday after the issue is resolved.
January 2025, I requested that they allow the store owner to turn off the geographic locating. They said they didn't do custom app programming. I was more than thrilled to find another app that has this feature and more.
Hello Evolve Sounding Stone Team,
First of all, we want to take this opportunity to thank you for raising your concern to us and for providing us with your feedback.
We completely understand your sentiments/situation and as mentioned during your email conversation with the team - our app completely relies on Shopify Ajax API and the new behavior stems from how the Shopify checkout page and AJAX API operate which is somewhat independent from our app’s functionality.
As for the Geolocation Feature, it is a built-in feature that we do not have the option to disable with the current version of our app.
Should the situation change and we find a workaround for this behavior or your requested feature has been implemented, we will be happy to reach out and let you know.
We appreciate all your time and effort and we wish you and your store all the success!
Thank you,
Code Black Belt's Support Team
Hello, I like it a lot, but i have a request, can we add it to the product page as well? Thanks for your reply
Hello, thanks for your question.
Our app gets the shipping rates information from Shopify and the Shopify Platform only provides them associated to an existing shopping cart.
There is nothing we can do to show shipping rates on the product page because the Shopify API does not have that option. Please understand that we cannot show information that Shopify does not provide.
This is the documentation of the Shopify API that provides the shipping rates https://shopify.dev/docs/themes/ajax-api/reference/cart#get-cart-shipping_rates-json
As you can see, there is no way to pass a product as a parameter, it always uses the contents of the shopping cart.
