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Great app, serves the functions that we require of it and a few more that we currently dont.
Customer service's been fantastic and quick to respond, Deepan was especially helpful with the setup process.
Would recommend this app for anyone wanting more than the basic shipping options shopify has included.
Cant fault the service. Big issue with the app not pushing rates through to Google Merchants Centre via the Google & Youtube app so you can't use Google shopping ads.
Managed to work around this by adding a rate outside of ShipX updating and then deleting it.
Hi Tom,
Thank you again for taking the time to join the call with us.
As we discussed and verified together, the issue was not related to the ShipX app, but due to a temporary delay in the Google Merchant account, which has now been resolved. Even though this was outside our scope, we made sure to get on a call with you right away and work through it by comparing both of your stores. This is the level of support we always strive to provide to all our customers.
I also recall that after the call, you mentioned you would revisit the review. You’ve been a valued customer with us for several years, and we’ve always done our best to support you at every step. So, seeing this review for something not related to our app has been a bit disheartening for our team.
Whenever you have a moment, I would sincerely appreciate it if you could consider updating your review. It would mean a lot to us.
Of course, if you need any further assistance at any time, please feel free to reach out. I’m always here and happy to help.
Thanks again,
Siva
Rajkumar was incredibly helpful in getting our ShipX setup exactly how we needed it. He took the time to understand our shipping requirements and implemented custom rules that fit our business perfectly.
He made the entire process smooth and easy, and thanks to his work, our site now runs seamlessly with the ShipX app!
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Wahnsinnig gute und umfangreiche App. Man kann annähernd alle möglichen Szenarien abbilden. Top Support – freundlich, schnell und kompetent! Große Empfehlung!
Support has also been excellent. They offered quick responses, clear explanations, and a genuine willingness to help us optimize our setup instead of just solving the immediate issue.
The scenario‑based automation lets us set different shipping logic by country, order value, and product collections and more, so customers see the right options without any manual intervention on our side.
Overall 5 stars for their support and product.
Excellent support, fantastic rulesets to configure custom scenarios, and very easy to use. If you have a complicated shipping setup, I highly recommend this app.
Ich bin sehr zufrieden. Ich hatte gerade ein Meeting mit Vindu und sie hat alles reibungslos eingerichtet und wusste direkt, was ich haben möchte. Die Kommunikation war auf Englisch und es hat alles gepasst. Sie konnte all meine Wünsche umsetzten.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Phantastische App, um verschiedene Versand- Tarife und -Szenarien zu verwalten. Ich kann wirklich jedes Szenario damit realisieren und wenn es mal ein problem gibt, hilft einem der Support innerhalb von Minuten, wie gerade eben... Danke an Vinduja und das ganze Team!
Komplette Empfehlung
This app has really robust and flexible functionality. They also have good product support, including being available to meet on Zoom to screenshare, so they can help set up more complicated shipping scenarios as needed. We have some byzantine requirements in our store, and I would be a bit lost trying to do everything self-serve, so this is SUPER helpful. I met today with the customer support rep Deepan; he was very patient and knowledgeable, and spent as much time as we needed to help fix my new setup request, making sure that all the scenarios I wanted were entered correctly and taking the time to double-check everything. Much appreciated!
Great support - my problem was solved very quickly.