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On the occasions when I have had to call people have been very friendly and very helpful. I have talked to Bailey a number of times and he has been very friendly and courteous and very helpful.
I chose ShippingEasy as my shipping partner when I first launched my shop, and I have been very happy with that decision, their service and support! Today was a great example as I spoke with Bailey, who was very helpful, and only quickly addressed the questions I had, but also offered some suggestions to consider. He also offered to look into a question I had about rate differences (more) between what Shopify Real-Time Shipping is charging my customers for FedEx and what ShippingEasy - and FedEx for that matter - would charge me for the same item. There are so many things to juggle every day running a shop in today's world, and I strongly believe that you have to take the time to pick the best partners you can to help you succeed. I believe ShippingEasy is one of those for me and my shop.
bailey is great! company is great. always friendly and saves me lots of time.
I was really skeptical, and thought this was yet another solicitation call which we get tons of everyday. Reluctantly, I let the sales rep walk me through a demo, which showed some promises. I thought the $30 per month fee was kind of high, but then considered that if it can save me at least a few hours each month spent on entering information to print shipping labels on USPS.com, etc, it would be worth it. After trying it for just a few days, I was quite happy with our decision. We not only use it for our Shopify store orders, but also use it to print labels for orders we get from other channels. The discounted rate is especially nice (for example, $12 something for USPS next day Express, v.s like $18 we use to pay before!). The Priority mail rates are comparable to those on USPS.com, but again it's nice to be able to print all your labels in one place. Once they have the UPS integration too (which they told me is within weeks), it will save us even more time! We definitely recommend ShippingEasy.
We've been using ShippingEasy since early 2016 for USPS shipping for a few of our businesses. Like any new account, you have to go through and get it all setup correctly. Once you're up and running, you can literally have a label printed in about 3 clicks and 3 seconds when the orders sync with your stores. The whole site works great, it's easy to use, and the functionality is well documented so you can usually find instructions for anything you're trying to learn how to do. The customer service is VERY accessible and knowledgeable. You can get a representative on the phone, email, or chat which we love!
Such a great app. We've been using it for 4 years and haven't had a bad experience with it yet. Takes the headache out of order processing.
A particular example is when we run our annual Cyber Monday Sale we get 100 orders within a day span. Instead of it taking hours to just print packing slips & shipping labels it cuts the time down to about 15 to 20 minutes...We most definately save the money spend in monthly costs to shipping easy in labor. BIG TIME.
Fantastic App!
This app has saved us SO much time. We ship using USPS Priority Mail and the integration between our Shopify store & ShippingEasy is so great. ShippingEasy pulls each order and the product weight directly from our site. Now we can generate & print shipping labels with just a few clicks.
I found the interface at ShippingEasy a little bit difficult to use at first. A customer service rep called me after they noticed I'd signed up but wasn't using the service. She was so helpful, showed me how everything worked, and I love ShippingEasy now. Great customer service.
Fantastic customer support. Highly recommended app - a must have if you are selling on multiple marketplaces.
ShippingEasy is an exceptional app! We couldn't be happier with the simplicity it takes to operate, track, and coordinate our shipping processes. It integrates in every way we could imagine and makes our fulfillment process seamless! In addition, you cannot beat their fabulous customer service - very prompt, friendly, and willing to help.
SE is the BEST! We've been doing in house fulfillment from the beginning of our business and this has allowed us to streamline our entire process. The support alone is well worth jumping ship from any other shipping / fulfillment app. These guys are LEGIT! They stand behind their platform and are there to guide you through the greys when any issue arise. By far one of the best apps on Shopify!
PS: Huge shout out to Taylor over there for always being there for us. You da best!
#SHIPPINGEASYFORLIFE