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Cools Club uses Shippit everyday to deliver our online orders, gifting & promotional packs. The integration is seamless and we never have to worry about the process. Everything is easier with Shippit <3
Getting setup with the Shippit app was really easy. Our warehouse team loves the software! Their pick and packing process is now much faster due to the features of Shippit.
Dear Swish Fashion,
Thanks for taking the time to leave us a great review. We're glad to hear that we are able to help accelerate your shipping and fulfilment process. Thank you for using Shippit and we look forward to continuing to work with you to grow your business.
Kind reagrds,
Sophie
Shippit
We use Shippit to deliver all our online sales and it has been so easy sending out packages. Shippit integrates with our Shopify site - too easy!
Great, Easy to use fulfillment service and reasonably priced even at their most basic plan, I recommend this to anyone that is looking for an easily integrated service. But if you want Aus post integrated it can be a bit of a hassle
Hi Next Step Performance,
Thank you for taking the time to leave us a 5-star review. It's wonderful to hear about how much you enjoy our services. We'd like to add that we will finally be launching a new and updated Australia Post My Business integration to help retailers automate time-consuming logistics tasks and fulfilment operations. This will be available later this month, so watch this space closely!
If you have any questions or would like to know more, we encourage you to get in touch with us at hello@shippit.com.
Kind regards,
Sophie
Shippit
Ive been using shippit for a year now only because I can't find alternatives in Australia. customer service is very poor. I never spoke with a human after the sales person signed me up. No matter what the issue is, you can never get to speak to a person. I raised multiple concerns and Shippit response is often frustrating and they close the issue straight away after that without you acknowledging if the issue has been resolved or not. the minute I find an alternative solution, I will be cancelling Shippit.
Hi Booxies,
Thank you for taking the time to leave a review and your in depth feedback. As a company constantly looking for ways to improve, we take customer feedback very seriously and appreciate you taking the time to share your concerns. I will be sure to pass your comments onto the right person at Shippit, and if there is anything we can do to assist you in the meantime, please do reach out to hello@shippit.com. Otherwise, I hope we get another chance with you again soon.
Best wishes,
Sarah
Shippit
Really great way to access more affordable shipping rates and I love that you can track all your orders in one place. Very user friendly.
Only downside is when there are issues with courier services and to be on the front foot you have to manage this yourself, Shippit support doesn't always take a front footing.
Thank you for the review Original Weekend. We really appreciate your feedback and take it into account when improving our services.
We're glad that our platform is user-friendly and allows you to simplify your shipping and save you money.
We will flag your thoughts with the support team. Have a lovely day ahead!
Everything was good. Very efficient app.
This app makes my order process very easy.
I think the range of courier companies should be broad more.
I have some pick-up issues with one courier company in my area so I need to use another company more pricey and slower.
Good prices and easy to use. It was really simple to add Fast Way and Courier Please to my list of couriers to dispatch my orders with.
Absolutely non existent support. Don't bother dealing with Shippit. We've been having issues with items not being picked up by the couriers and the "support team" have been extremely unhelpful. I've been asking to speak to the regional manager but nobody wants to talk to me. Look for an alternative solution, we are!
Hi City Subaru Parts,
I am extremely sorry to hear that you had a poor experience with us. Shippit is a shipping software company that connects you to the courier and we try and hold the couriers on our platform to the highest of standards. We have since significantly invested in our customer support team to better help merchants like yourself. If there is anything we can do to help, please let us know and I will forward it onto the correct person at Shippit. In the meantime, I hope we get another chance with you again soon.
Kindest regards,
Sarah
Shippit
I love this app. So easy to use and quickly organised couriers. Very handy with a large quantity of orders.
Thank you for your review! We're glad we're providing a service and product you love. :) Happy Shipping!