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We've used Shippo for years and are very happy with it. It seems like they have negotiated better rates than Shopify so we're saving money on shipping, as far as we can tell. Their support team is fantastic; very knowledgable and easy to get a hold of. The one thing we wish they could offer is the ability to ship multiple boxes for one order and consolidate the tracking numbers. All in all, we are very happy with Shippo!
Everything has worked Great for 5+ years that I’ve used it... Until Today! The new user interface is absolutely Atrocious. The screen looks cluttered, you can’t easily view the items listed in each order clearly because of the massive about of text on the screen. The layout is terrible, and the options for editing customs forms on international shipments is horrendous. If I can’t go back to the original layout, I’m leaving Shippo immediately.
Hello,
Thank you for providing your honest feedback about Shippo. We truly appreciate feedback like this as it helps us improve our product.
We also thank you for jumping on the phone with members of our Product Team to discuss this further. We are so glad we could come to a resolution!
If there is anything else you need, please let us know!
Thanks,
Shippo Support
Worked pretty good until this update. Doing everything manually now and even that does not work half the time. If we find a work around, it works a few times and then yet a new error message comes up.
They did contact me after this review went up, and are trying to fix things
the product is ok, but contact options are terrible. there is no online chat or phone number, if you have an urgent query like your account is on hold due to the stupid credit card renew not working, you just gotta send an email then sit and wait [24 hours now] while your packages go nowhere :(
I love the pay-as-you-go feature! And, the customer service if needed is terrific! Updated in March of 2020 and I still love these guys!
We have been using Shippo for years. Hands down the best for any startup, Shippo houses simple rates and an efficient-user-interface.
Hi there!
Thanks for your feedback! We're so happy that Shippo is helping make your life a little easier! If you need anything, you know where to find us. :)
Thanks,
Shippo Support
I've used Shippo for 3+ years. It's easy to use, easy to navigate and they have AMAZING customer service. Very responsive and have been able to problem-solve any issues with 100% accuracy. I highly recommend Shippo and will be a Shippo user for years to come!
Steve, Owner
Brick & Mortar
shopatbrick.com
I've used Shippo for years with great results - I love the pay-as-you-go option which feels really fair and affordable. Their customer service is also really helpful!!
Excellent app and customer service! Inexpensive shipping rates and easy to navigate interface is a plus :)
Super easy to use, seamless integration with my Shopify store. Their support team is excellent- very helpful and tons of follow up if there is ever a question or issue!
