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Please be careful - they require that you send a copy of your photo id and credit card before you can set up an account. They claim it is secure but this can not be done via email - emails can be forwarded and/or hacked. They claim everyone is doing it, so don't jump off that bridge.
No merchant I have EVER dealt with online has ever requested this and I have had an online store for over 8 years using multiple vendors for different functions - even dropshippers. I have also worked for top credit card companies/processors and would advice any cardholder to run from this tactic.
PLEASE BE CAREFUL.
This app says it provides rates for UK customers but it doesn't. It's misleading after spending so much time trying solve the issue it turns out that they don't have parcelforce or any UK negotiated rates
Susanna was awesome in answering all of my questions. Very responsive and patient!
I tried to set up my Shippo account and do some testing. I could not figure out any way to handle local pickups (store pickups). Shopify handles these just fine. Shippo doesn't recognize them and wants to print postage. This is not why I am giving Shippo one star. I upgraded my trial to the "Professional" version so I could try out their customer support. That's when I realized they do not have customer support. They have what appears to be an outsourced customer service team that only knows how to send "canned" email responses. I asked about the local shipping issue and received a response "I'm sorry Shippo is not meeting your needs...would you like us to cancel your account?" That's awesome support. No thanks guys...I can cancel my own account...So I did.
Hello,
Thank you for leaving your feedback about Shippo and our Support Team. We apologize you had this experience as this is not what we strive for. We are very sorry that the messages seemed bot like - we are definitely human and I can see how that did not come across that way.
We attempted to call you earlier to discuss this but weren't able to get through. That said, we would love to help you get set up. If you'd like you can call us back on the number we listed in the voicemail, or reach out through email with a better time to talk.
For reference, we do offer live chat support from 9-2 PST M-F and phone support from 9-5 PST M-F. You can find these options by clicking the "Support" button from within your Shippo dashboard.
We apologize again for the experience you had.
Thank you,
Shippo Support
I've been using it for one evening.
Things I like:
USPS prices. The cost for USPS labels on Shopify have always equaled USPS prices on Amazon, penny for penny. Thus, I never thought it was possible to get USPS prices any lower....but I was wrong. Shippo's cost for USPS labels is SIGNIFICANTLY lower.
Another thing I like is that Shippo can print (optional) the order number on the label.
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What I don't like:
I wish they didn't print the date on the label. It's not necessary. Nobody else does. Problem is, sometimes my post office complains if the date is off by 1 or 2 days....but that's doesn't mean it's not worth 5 stars.
You can't enter the pkg weight as pounds and ounces....only decimal. My scales all read something like 3 lb 7 oz. What's that in decimal? Heck if I know....3.3? 3.4? I dunno....
I'm having some difficulty getting my own UPS account attached, but I think that's my issue, and not Shippo's. We'll see how well they work with resolving this with me....but for now....this app is 5 stars.
The App has very nice interface and nice features, unfortunately I could not get it to work with my Australia Post eParcel account and the technical support left a lot to be desired. It's a shame because I really wanted this app to work. *************************
UPDATE
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No one by the name of Rodrigo reached out to me with any additional information. I used the same API Key and Secret to integrate my account via another App and it worked immediately, so clearly there is a problem with your app that should be looked at particularly after Matt confirmed that he was also not seeing any rates on my account.
Hi Ragheed,
Thank you for taking the time to provide us with your feedback. We took a look into your support request and it looks like our team member reached out with troubleshooting steps and our Senior Support Lead, Rodrigo, has reached out once more with a set of additional instructions and screenshots to assist in clarifying what needs to happen for your eParcel and your MyPost rates to show when creating a label.
Please reach out at anytime if we can be of further assistance.
SCAM ALERT
We tried out shippo for a couple days, decided our current shipping program was better, so we uninstalled shippo. Shippo has been charging us $50 a month ever since.
*P.S. Shippo* - Refund the money you've stole or we will initiate chargebacks.
Thank you for reaching out about this. I'm glad we were able to get to the bottom of this for you through email. As mentioned in the email, uninstalling the Shippo app from Shopify does not deactivate your Shippo account, that still needs to be requested through Shippo (sorry for the confusion there!). That said, we did just get your account request yesterday so we'll move forward with doing that. Let us know if you ever want to try us out again @ support@goshippo.com. Thanks!
Customer service is fairly non existent. They just don't reply. Have been trying to get this working for a week and frustrated at lack of support and responses.
Hello,
Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. We also apologize for the delays you ran into. We strive to get back to all of our customers in a timely manner and we're very sorry for the delay you experienced over the weekend.
Looking over your correspondence with Scott and Alex, it does appear they offered a solution and this issue is now fixed.
We're delighted we could resolve this issue for you.
In the future, you can reach our Support Team M-F from 9AM-5PM via our live chat and phone options. You can access these by logging into your Shippo account and clicking on the "Help" button. We do not offer live support on the weekends but have a weekend team who is ready and available to assist through email.
Thank you,
Shippo Support
I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.***
Simply uninstalling the app doesn't work as far as they are concerned.
You have to log into the account that you set up and cancel your account.
Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out.
You guys need to install a delete my account option on your "support" site.
I will be forwarding my complaint to Shopify as well.
If there was a no star review, I'd give you that!
Banned me without warning before my second label purchase. Subsequently sent a survey about my business and what I sell. I just want to buy labels. It's not that complicated.