ShippyPro ‑ Shipping Platform

App utilissima che ci facilita nella spedizione degli ordini riducendo sia i tempi di evasione che il controllo degli esiti post acquisto aiutandoci a garantire un ottimo servizio clienti.Inoltre siamo riusciti a risolvere e portare in sviluppo un'integrazione con uno dei nostri corrieri che sarà di sicuro utile anche per altri clienti. Questo grazie ad un ottimo servizio clienti disponibile all'ascolto e alla problem solving

If I could rate this app lower I would. Seriously, think very carefully before you use or even install this app. The sales team aggressively called numerous times during our peak working hours once we downloaded it to have a look at, pressuring us to use the app. Eventually we decided to start using it and there were several problems getting the app integrated with our shipping provider. This took lots of back and forth with them and our shipping provider until they told us everything was "working normally now". The "free trial" we were promised mysteriously disappeared and we were forced to buy extra credits as we had already started using the app. We shipped close to 100 orders using it before our shipping provider contacted us to say our UK orders had not been uploaded correctly with customs data. This meant that a huge amount of orders had been stuck in a warehouse and needed to be returned to us. It was then revealed that this integration was not possible. How someone didn't make us aware of this is the worst part. It just seems like they didn't care and are after the money. F the customer seems to be the attitude. Shippypro bizarrely sent several emails to our customers saying the orders had been delivered, cancelled and then returned to sender. This has resulted in a huge amount of lost revenue, reputational damage, and the cost to reprint new labels using our old method. It has taken 2 full days to deal with the fallout of this and we are not out of the woods yet. Support have gone completely silent. They haven't answered any emails and not issued even an apology never mind a refund for the orders that never got delivered. I honestly can't believe how bad this experience has been. It would be nearly funny if it wasn't such a serious crisis that was dumped on our small business. The app itself is not intuitive, it's clunky and poorly designed. I would steer very clear of this awful company. Their other poor reviews say it all as well I should have know to avoid. Use at your own risk.

I have been using this application for a few months now and I find it really useful and very efficient to use. It has helped me tremendously in saving time in producing waybills from various couriers. I can only be very happy! thank you! 5 stars

OK so, third update to the review......

The first review was 1 star as we had no technical support and arranged meetings with ShippyPro, which they failed to attend and have admitted this in emails. They only reached out to me once I'd posted a 1 star review!

The second review was 4 stars for the reasons below.....

After a bumpy start, the support has been very good and on point.

I've not given it 5 stars as we use UPS, DPD & Royal Mail for shipping. UPS is great as we only have to input our account details and it automatically pulls over all the rates, which is great, works as advertised.

DPD on the other hand, we have to input all the different rates for weights and zones for the whole world! This is going to take at least a few full days of data entry to accomplish and not a pleasant job. We haven't done this yet so, cannot use all the functions of the app. Will update when we've done so.

Royal Mail does not work at all. Support have said that they are in negotiations with Royal Mail at the moment, but they really shouldn't advertise that the app uses them if it cannot.

The UI is easy to navigate and reasonably intuitive to pick up. We only wanted an app like this to instantly provide customers with tracking numbers as soon as their order is fulfilled. This alone will save us between one and two hours a day!

Will update once we've got all the feeds up and running used it for a couple of months.....

Third review....

So, I ended up deciding to give ShippyPro a shot and went ahead and bought a monthly plan, wish I hadn't for the following reasons.....

I needed to input all the DPD rates manually. This meant setting up around an extra 30 couriers, even though they were all DPD, one for every different rate. The problem is that to be able to add more than one courier you have to purchase their monthly or annual scheme. I went ahead and did this so I could enter all the extra DPD rates. I then fell ill and did not get to complete the task. I then went to enter all the details two weeks later and found I couldn't any more! Turns out you have to purchase your units (one unit is one shipping label etc) in advance, but if you don't use them that month you lose them, they do not carry over! This means any that you have purchased and not used, you lose. This model is totally flawed as you have to buy more than you think you might need depending on sales. You're always going to have surplus that you've paid for, but not used so, you're losing money every month.

I complained about this and they said they would carry it over for one month for me, but were quite emphatic in saying this will never happen again.

And still no Royal Mail even though they're still advertising as usable on their platform! I wonder how many others don't actually work either.

I've now deleted the app and chalked up the lose of money up to experience.

Sorry, but I cannot recommend this app at all.....

Servizio in continuo peggioramento, non riescono a risolvere i bug, quando rispondono dall'assistena sembrano Bot, continua a rimanere l'interfaccia della "nuova esperienza" e mi domando se non fosse più semplice levarla e fare una interfaccia sola e funzionante. Un vero peccato, attratto dal made in italy, ma con la fine del mese sospendo anche io il rinnovo perchè cosi non va bene, dovete cambiare qualcosa e in fretta. Lo scopo di questa applicazione è velocizzare i tempi di lavoro, ma causa bug costanti tutto viene rallentato e di conseguena si perde tempo a scrive all'assistenza. Veramente deluso.

Sistema sicuro , veloce , intuitivo ed economico , permette di interfacciare il negozio Shopify a ShippyPro che gestira' al meglio il controllo delle spedizioni con invio tracking , gestione delle giacenze , creazione delle lettere di vettura e gestione dei corrieri e del miglior prezzo . oltretutto l'assistenza clienti e' immediata ed efficiente , difficile trovare di meglio

Never had such a Customer support experience like with this guys. They help you where they can and if something doesn't fit they make it fit.
Fair Price, Newest Technologies, and so many integrations, bigger Services doesn't have.

THANKS really proud to have this Partner

Ottima applicazione! Funziona perfettamente ed ha un'assistenza super veloce!

We are based in Dubai & with Extreme Delight I am writing this review, with the quickest support and prompt action by the ShippyPro my 2 months unsolved issue came to a solution with in 1 min conversation with ShippyPro. We have tried several apps to generate shipping labels out there in shopify app store none of them worked. But to be honest ShippyPro UI and Customer support is excellent. Any one from UAE out there kindly don't waste your time with other apps just use this app you will never be disappointed.

Really impressive app, very thorough and great live support. Makes shipping a lot easier, would recommend.