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We had a fairly difficult start with Shiprocket. The Shopify orders would automatically sync. But arranging for pickups on time, packages being randomly made RTO and unfair weight discrepancy charges had almost made us stop using the platform. Our requests to Shiprocket support would take a long time to get a human response.
However, in the last couple of months. We were assigned a dedicated account manager (Gurjot Bhela) and things seem to have become better. In spite of lockdowns across several states, Gurjot has been been there to help and support us and always does more than what his job requires him to do, be it helping out on holidays or late at nights. This has helped us streamline our operations.
Still, there is always room for improvement, especially with the Shopify Panel. Allowing splitting of shipments for orders created from Shopify, automatically integrating Shopify Warehouses with Shiprocket Pickup locations, having default values set for shipment dimensions, inheriting changes made on Shopify orders into the Shiprocket panel to name a few.
That being said, it is a good tool when you handle a large shipment volume like us. I recommend them for a mid to large sized company.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
My order was not getting updated in Shiprocket , Mr ayaan ji called me and solved my problem.
thank u mr ayaan
Using shiprocket for about a year. Support is good from Anurodh. All the weightage issues are from courier services. Shiprocket is trying their best to be transparent in the process.
Ship rocket is the best shipping tool for any eCommerce player, easy shipping mythology, 5 + stars. Account manager Sarika Dixit is having deep knowledge in this sector, very co operative, helpful. imagine experience with shiprocket, Such type of tool should be recommended always.
Hi,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
-Team Shiprocket
Shiprocket is a good app if you want all in shipping solutions from low prices to tracking. Ayushi my account manager has helped me regarding some issue i faced with couriers NDR and everything.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team shiprocket
Easy to understand panel and quick support. Mr. Nirvikar and Mr. Raushan Raza helped me with the whole setup very efficiently. Recommended. Pricing could have been a bit better.
Hi,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
-Team Shiprocket
Been using Shiprocket for over 2 years now amazing service hassle free and grate service. Our account manager MR. Aman Grover is also extremely helpful.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
We have been using Shiprocket for over a year and half and we find it really easy to work. Our account manager, Himanchali tries her best to get issues sorted for us
Palak was very helpful in immediately resolved our query for sync issue between our store and shiprocket panel.
GOOD SERVICES AND SMOOTH TRANSITION AND GOOD RESPONSE TIME. FULLY SATISFIED. WE RECOMMEND THIS TO ALL DEALERS.