Recensies (737)

Algemene beoordeling
3,6
Cijfers per recensieniveau
  • 61% recensies zijn 5 sterren
  • 9% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 27% recensies zijn 1 sterren
5 september 2019

Shiprocket is best app for courier facility.
they offer you the best price and best courier facility.
they never charged overweighted.
Best for COD
I am not fake reviewer from Shiprocket I am owner of SparrowQueen Clothing
I have my own website of clothing and I have integrated shiprocket in my website.
I got lots of order and they all are delivered by shiprocket
www.sparrowqueen.in

SPARROE QUEEN
India
11 maanden gebruiken de app
Bewerkt 24 juni 2023

I really like the service. The support team is quite helpful. Liked the service by Yashika. They made the onboarding easy. Thank you!

Popzaar
India
11 maanden gebruiken de app
8 augustus 2020

WORST customer service. They don't reply to you for months, charge false weights, misdelivery orders. When you raise queries, they don't solve issues fairly and they take weeks/months to resolve simple queries. They say they reply within 24 hours, however, an auto-reply is sent via bots after 24 hours. Personal escalation points are useless since they don't respond on time.

The Jholmaal Store
India
Bijna 5 jaar gebruiken de app
Shiprocket - Shipping in India heeft geantwoord 11 augustus 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

22 juni 2023

The shiprocket customer service is very responsive. Palak was of great help in assisting me integrate shiprocket to my shopify website.

DOREME
India
11 maanden gebruiken de app
15 maart 2021

Worst experience ever ...no proper customer support...iam trying to reach from a week and i have not got any help from the team...all the call center staff are not responding to the problem we have ....i wish i hadent choose this shopper

Online Store of Sheelaa M Bajaj
India
Meer dan 4 jaar gebruiken de app
Shiprocket - Shipping in India heeft geantwoord 16 maart 2021

We never intended to cause the experience & this certainly is an unusual instance. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you on priority. - Team Shiprocket

22 juni 2019

We are using Gold Services and very much happy with the services, We started with us 2-3 months back with shiprocket and they are providing all time support, have resolved all our queries instantly. want our all accounts to be moved into Gold. Thanks to Mr Abhinav & Our Account Manger Vishal.

Slim N Lift Shapewear
India
11 maanden gebruiken de app
Bewerkt 25 juni 2020

I have been using shiprocket for a very long time now, even before coming to Shopify, it seems a great app with a great support team always available to help you.

The Retail Zone
India
11 maanden gebruiken de app
Shiprocket - Shipping in India heeft geantwoord 25 juni 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

Bewerkt 7 december 2022

Dont trust Shiprocket. If we can give less than 1 star I would give that. I lost many parcels and they dont reply where those parcels are Its been many days I am following up with parcels not been returned back to their origin and those products are Vintage products. It's very important we get those parcels on time. But its been 20 days since they didn't update the status of the parcels and they do not bother to reply back with any updates even after everyday follow-up. Shipping rate are high
Worst customer service Same reply all the time They dont understand the urgency Pathetic.

Update as on Dec 2022:

It's been three months. They have not remitted the COD amount. This is extremely frustrating. They do not care.

Find out other logistic companies but not Shiprocket

The Tribal Swag
India
Meer dan 4 jaar gebruiken de app
Shiprocket - Shipping in India heeft geantwoord 25 augustus 2021

Hi, Thank you for the valuable time during the conversation over the call. Your feedback is important to us and we'll surely notify our team regarding it. We wish to provide a better service in the future. Please feel free to write us at escalation@shiprocket.com or call us at 9266623006.- Team Shiprocket

20 mei 2020

shipping fees are reasonable, interface is easy to use and good support as well from my account manager. thank you

happydayscare
India
11 maanden gebruiken de app
Shiprocket - Shipping in India heeft geantwoord 21 mei 2020

Dear Happydayscare,

Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.

Team Shiprocket

28 augustus 2021

Among all the courier services and apps available, Shiprocket provides most advanced insight and control on all my shipping needs From Shipping, Delivery till RTO their panel is advanced enough to manage things very easily. Highly Recommended.

Fab Couture
India
11 maanden gebruiken de app