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shipping fees are reasonable, interface is easy to use and good support as well from my account manager. thank you
Dear Happydayscare,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Team Shiprocket
Dont trust Shiprocket. If we can give less than 1 star I would give that. I lost many parcels and they dont reply where those parcels are Its been many days I am following up with parcels not been returned back to their origin and those products are Vintage products. It's very important we get those parcels on time. But its been 20 days since they didn't update the status of the parcels and they do not bother to reply back with any updates even after everyday follow-up. Shipping rate are high
Worst customer service Same reply all the time They dont understand the urgency Pathetic.
Update as on Dec 2022:
It's been three months. They have not remitted the COD amount. This is extremely frustrating. They do not care.
Find out other logistic companies but not Shiprocket
Hi, Thank you for the valuable time during the conversation over the call. Your feedback is important to us and we'll surely notify our team regarding it. We wish to provide a better service in the future. Please feel free to write us at escalation@shiprocket.com or call us at 9266623006.- Team Shiprocket
Among all the courier services and apps available, Shiprocket provides most advanced insight and control on all my shipping needs From Shipping, Delivery till RTO their panel is advanced enough to manage things very easily. Highly Recommended.
Easy to use and easy to integrate with shopify website. Very good for shipping in Indian market as all the courier partners are available.
Great for an Ecomm Business. Especially for a startup!
My account manager Aman really guide me with all the shipping-related issues.
Shiprocket team without our approval changed our plan from Basic to Advanced plan and sent invoice of Rs.12744, and our account was suspended as payment was due. As we were not aware why this invoice was sent we contacted customer care to reverse back to Basic plan and revoke suspension. There was no response from the team, we were forced to pay this invoice as it was affecting our dispatches. Its been more than 7 days that the ticket was raised we have not got any resolution on the downgrading back to Basic plan.
Very poor customer service.
Dear TenTabs,
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.
Team Shiprocket
Best courier aggregator in the market. professional and helping team.
Special Thanks to Neeraj Joshi and Tarun Mittal
Best App for the Ecom industry. No headache of running after every courier company & easy to use platform. I'm very lucky that i got Varun as my POC. He is very helpful and i love the support from his side.
Dear Customer,
Thanks for taking the time to share your prestige opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure you enjoy the same quality of service as you have.
Team Shiprocket
hey team ship rocket,i m very happy and satisfied use your shipping services
and my account manager Sanjeev is very helping and always guiding me through the queries.
thank you
Dear Hanging Owl,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Team Shiprocket
I am using shiprocket from 3 month I find no issues till date. Everything is smooth. It saves lot's of time. I will recommend this app.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket