Shiprocket: eCommerce Shipping

Worst service. Always delays in pickup. Courier agencies wont get proper pickup dates from shiprocket which leads to pick delays. Customer service is much worst. they wont listen exact contest and always responds with autoreplies. every shipment has to reachout customer care or help to get it picked.

support services of shiprocket are very bad and do not provide any help of any sort. I have used there services for a while and everytime I call to clear my problem they disconnect calls. Weight disputes are endless with shiprocket and ask for many photos before saying no resolution can be done.

Nice service.Good for new eCommerce business. Get multiple choice for courier companies in one roof. The portal is easy to use. Customer service/ support are ok but need some more improvement and feasible.

The customer care is pathetic. They just hnag the call when they cannot resolve the issue. The only response they give is " Our team is working on the issue".
My shipment is not delivered since last 3 weeks and no one is aware where the shipment is.

Mr. Arav from the technical team provided outstanding support. He patiently guided us over the phone, and our issue was quickly resolved. No complaints at all.

Hi,

the way of talk and way of resolve my issue is very good and I would aperient the person who was talking to me that he has good knowledge of his panel.

Good support, thanks to Yashika. Services are prompt and smooth. Highly recommended to everyone for their ecomm business

Thank You so much ayusi mam for providing such an amazing experience. Shiprocket is an amaing courier aggregator app

never trust shiprocket, they charges many hidden charges than show the amount, first they charges more shipping charges than others, misrouted products, stolen products, than from 100 almost 60 times they without try delivery attampt automatically change status RTO, when you receive parcel of RTO, they change products, some times sent empty parcels just papers into parcles for show they deliverd RTO shipment, when you try to contact them they disapprove your claim, also they send less money in your account than your COD shipments they delivered, always check 2 times your cod payment account beacuse they sent less money aginst your COD shipment delivered amount, when you try to contact their customer support they always say they are some hidden charges they don't know. never use this. this is big SCAM of shiprocket.

THIS COMPANY'S GOAL IS TO KILL ALL SMALL BUSINESS IN INDIA We have been a victim of delivery scam, delayed packages, multiple RTOs in recent months. Customer Service is simply useless. We have spent lakhs of rupees in shipping charge, COD fees,Advance COD fee since inception. It is sad to say that we have lost several loyal customer due to really worst service from shiprocket . Looks like the company has a secret agenda to kill all the small business like us. Sample issues for this month
RTOs AWDs 19041314773895 , 277910825225 , 277895342793 , 277895025320 , 277862577418 , 277895262749 , 277878426557 , 277771565315 , 277756731308 , 277703471073 Delayed packages in-transit since 2 weeks AWD 277895141532, 277878396980 Package scam AWD 277878396980 . Junk was returned in the RTO package. I would advise everyone to stay away from this service.