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They should rename themselves as SHITROCKET, because thats the quality of service they provide absoultely shit. Every bad review of Shitrocket is true and every 5 star review here is fake. Fake attempts at delivering parcels, fake pickup attempts, unintelligent and stupid customer service, no solution provided except for saying sorry. If you have a complaint and problem about shiprocket I strongly suggest you tweet about it on X beacuse thats what I am doing. Let the incompetence of Shiprocket be known in the genral social media not just here. The X handles for shiprocket are @shiprocketcare, @shiprocketindia, and their CEO @Vysheshk....and please make sure you post a tweet every day till Shiprocket doesnt improve and does its job honestly for its customers like us
Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for any inconvenience caused. We are determined to improve your shipping experience. Please email us your concern at escalation@shiprocket.com with the subject line "Response to Shiprocket" so that we can connect with you.
I had the pleasure of working with Akshay Beniwal as my account manager, and I couldn't be more impressed with his professionalism and dedication. Akshay consistently goes above and beyond to ensure our needs are met, always providing timely and thoughtful responses to any questions or concerns. His deep understanding of our business objectives and his proactive approach to problem-solving have made a significant impact on our success. I truly appreciate his attention to detail and ability to anticipate our needs. It’s rare to find someone as committed and knowledgeable as Akshay, and I look forward to continuing our partnership.
The logistic partner Shiprocket and our account manager Shaurya are incredibly professional, always responsive, and willing to go the extra mile to ensure our shipments arrive on time and in perfect condition.
The tracking system is user-friendly, allowing us to monitor our shipments in real-time, which gives us peace of mind. They've consistently demonstrated reliability and have handled any unexpected challenges with ease.
We have been working with shiprocket for 4 years now. Really unhelpful account managers. And they refused to take responsibility. Be ready to lose money. But then again the others are worse.
Dear Seller! We sincerely apologize for the unpleasant experience you had. As per your discussion with the account manager, the resolution has been shared with you as per the policy. Feel free to contact your account manager for your queries/concerns and you will be assisted accordingly. ~ Team SR
Account manager is good response timely and the platform is user-friendly, and the automated tracking updates keep our customers informed every step of the way.
Using Shiprocket has been a game-changer for our fulfillment process. It’s incredibly intuitive, and the integration with multiple couriers saves us time and effort. While there’s room for improvement in certain areas, it already stands out as an essential logistics solution.
Good Work by Shiprocket
All in one solution in their one shiprocket panel. Great software panel and easy to use and their staff is also cooperative.
We have been using Shiprocket services for more than 3 years are we are satisfied by their service and support.
Great experience so far , they were smooth with the service and support they have provided. Issues were also resolved on time.
Hi! very good service, Account managers are prompt in handling our queried , helps us handle our business very well.
Service we are happy to associate with.