Recenze (755)

Celkové hodnocení
4,1
Počty podle úrovně hodnocení
  • 76 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 3 % hodnocení s 2 hvězdami
  • 14 % hodnocení s 1 hvězdami
20. červenec 2023

We've shipped 5,350 orders using this terrible software and this is our review. I write this review as we currently have 250+ orders that need to be shipped. We have countless upset customers emailing us to inquire about their late and unreceived orders. We haven't been able to bulk ship orders because Shipstation's software is down. USPS altered their shipping services 11 days ago on July 9th. Because of this slight change at USPS all of our orders that will use USPS can not be bulk shipped. The only options we have now is to either ship orders one at a time or to use another more expensive shipping service like UPS and FedEx which will cost us hundreds of dollars. We've tried contacting Shipstation via their chat support 3 times in 3 days for almost a week. Each time we've spoken to a new lazy, slow and poorly trained agent that seems to be from a foreign country. They've waste our time and failed to solve this issue or to tell us when it would be fixed. Each time we're asked to send screenshots and are asked a bunch of useless and generic questions about our issue. We've also spoken to their "premium" phone support 2 times in 2 days who've told us Shipstation has known about this software error for many days and has yet to fix it. When we told them how frustrated we were about this and how long it was taking to be fixed we were given a typical corporate nonsense response that sounded something like "our engineers are aware of this issue and are working very hard to resolve it very soon."

In our opinion Shipstation is:
1. A poorly designed software that constantly breaks and causes us slow shipping times and headaches.
2. Is too complicated and hard to learn and use. Simple tasks require multiple steps.
3. Has poorly trained, slow and useless support that don't know how to troubleshoot and fix their own software.
4. Is too expensive considering the low quality service it offers.
5. Has pathetically slow progression when it comes to fixing issues with their software.

Astro Ridge
Spojené státy
Doba používání aplikace: Více než rokem
3. srpen 2023

not cheap not worth it

Vita Hot Deals
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář ShipStation odpověděl 10. srpen 2023

Hi there, we are sorry to hear that our platform has missed the mark! We have various plan levels to fit any shipper along with robust features to ensure you are shipping as efficiently as possible. We would love the opportunity to earn back your business in the future.

6. červen 2023

Terrible app. We often have issues with orders not uploading. ShipStation Support can take days to begin investigating issue. Huge headache!

MARIN RAW
Spojené státy
Doba používání aplikace: Asi rokem
Datum úprav: 10. září 2020

I wanted to install the app knowing the app's review is low,
but it's seem these low reviews are correct and it's not a good app at all, After connecting the app to my Shopify store, it never shows orders, first issue

Alieva
Spojené státy
Doba používání aplikace: 12 měsíci
23. září 2022

This was the best app we had. Once it was updated IT IS COMPLETE TRASH!! Their support will take weeks with no help. A glitch a day will make you feel like you work for Ship station and not your own business.

Tristar Plants
Spojené státy
Doba používání aplikace: 12 měsíci
24. červen 2015

ShipStation was just great until a few months ago. Then things started going wrong. The app began to lose track of our scale at random times and could no longer read weights. At first we thought it was the computer we were using so we bought a new one but it did not help. I tried downloading ShipStation Connect and reinstalling it but it still did not fix it. So we decided maybe it was our scale and replaced that as well. All to no avail, so I went to the forum to see if there was anyone else having issues. I found not one but many others having the same problem with the printer or the scale.

That was not the worst of it though. They made a change to the weights and included a decimal place in the ounces. This caused errors in more than one area and I submitted a request to support to tell me how to remove the decimal from my set up. Well, I got lectures, articles and repeated explanations as to why I needed that decimal. I was told that there was no way the decimal could have caused any problems and that it was there to stay.

And that was that - we immediately began looking for a new app to replace ShipStation. Absolute worst customer service and support ever experienced.

Garden Tool Co
Spojené státy
Doba používání aplikace: 12 měsíci
24. červenec 2023

Absolute rubbish. The support is shocking, so incompetent and will never acknowledge an error. The servers are always down, shipconnect doesn't work half the time and the don't include the discounts in the commercial invoice so the customers get chared taxes on what the items cost full price not what they actually paid for them.

WILN.com
Spojené království
Doba používání aplikace: 10 měsíci
25. duben 2023

The app works great when it works, but when it glitches and your shipping company charges you 30,000 for labels that were made by mistake, Shipstation is dismissive and slow to respond, let alone correct the issue.

Very very dissapointed in their level of service.

WheelWiz
Kanada
Doba používání aplikace: 11 měsíci
12. červenec 2022

Loyal ShipStation user for years, had gotten quite used to things and everything ran fairly smoothly. Had gotten the new layout forced upon me but always could switch back. Now that the V3 is rolled out and forced upon us with no reverting, our ability to ship effortlessly is impossible. We have been on support calls for hours only to be told "huh, that's weird" and no solution in sight. Now having to manually adjust every one of our hundreds of orders because of glitches and bugs in this new layout that they have been working on for over a year. It's really sad, I loved this stuff, and now it's borderline unusable, and searching for other solutions.

Outbound Lighting
Spojené státy
Doba používání aplikace: 10 měsíci
Datum úprav: 19. září 2021

Just tried to use and not allowed to purchase and print label, you've been taking monthly charges and the first time I try it , it failed

upallnite too!
Spojené státy
Doba používání aplikace: 10 měsíci