レビュー (816)

総合評価
4.1
評価レベルごとの件数
  • 評価の75%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の15%は1つ星です
編集日:2017年3月6日

Absolutely ABYSMAL customer service. They only offer chat and email support and both are slow and typically worthless. On top of which, they don't bother to offer support until starting at 9:00 am eastern (country club hours). By that time of the day, if I've got issues with their software, my day's already shot!

WHY ARE THEY SO AFRAID OF THE PHONE????

The software is largely good, but if you're looking for support, go with ShippingEasy! At least they have a phone number and are concerned about customer service.

ShipStation simply doesn't care about its customers or about providing quality customer service!

If you're thinking about using them, try someone else FIRST! If you're already using them, you should be looking around.

1000 Jewels Llc
アメリカ合衆国
アプリの使用期間:8ヶ月
2023年10月11日

I have to echo the other terrible reviews. Yes, the software works until it doesn't. Then, when you're under the gun, orders piling up, and waiting on their awful customer support... you're stuck. I'm jumping ship before the holidays.

Defined Life - Official Store of the Define My Day™ Planner
アメリカ合衆国
アプリの使用期間:8ヶ月
2023年8月10日

This is the worst app and customer service possible. Absolutely disgusting. Shipconnect does'nt work half the time, have to refresh the page all the time as it w on't load, always have to manually push orders to be downloaded even thou it's set up on automatic but full of errors and worst of all they can't generate a proper custom invoice . Don't include prepaid tax, shipping or discounts on it so for Europeean brands is an absolute no go.

kidsclothingwholesale
イギリス
アプリの使用期間:8ヶ月
2015年4月27日

We're very impressed with ShipStation, its proving to be a boon for efficiency here at vitrazza. We easily connected with our shopify store and amazon seller account, and then with 3 different shippers we use. The interface is awesome, reports are great and having all our orders aggregated just makes it all so much easier. Highly recommend.

Vitrazza
アメリカ合衆国
アプリの使用期間:19日
2020年6月1日

Extremely difficult to setup, syncing with orders is cumbersome and unreliable. It is frequently importing orders we have already fulfilled through shopify. Its a mess to setup, a mess to use, and support is 50/50 occasionally its great but occasionally its garbage.

fishskyn
アメリカ合衆国
アプリの使用期間:8ヶ月
2017年10月29日

This system is retarded, you have to manually go and refresh "update all stores" when orders come in to make sure the orders get pulled from Shopify and then pushed to FBA. The goal of having such is a system is to automate a process and not use manpower, but you still need manpower to update orders.

Olsatools
カナダ
アプリの使用期間:1年以上
2019年4月13日

Works when it works, but the shipstation connect is not good, the postage is not cheaper, the app is worthless, you can't do anything if not at the office. More time spent fixing stuff that was working then it saves

Jewel Brite
アメリカ合衆国
アプリの使用期間:7ヶ月
2022年6月23日

The software glitched and charged me over $125 without ever providing a shipping label. I've been trying since January (5 months) to get this resolved, and they keep stringing me along, claiming they're 'working on this situation and investigating further'. It doesn't take 5 months to refund an overcharge, and they can figure out the glitch on their own time. That one overcharge more than cancelled out any savings provided by using the service. Now I have to go to the CC company and see about getting those charges reversed. Not worth it at all.

Cneasai Draoi Apothecary
カナダ
アプリの使用期間:7ヶ月
2021年3月11日

We were originally really happy with their services, but the customer service has been very poor and they seem to be very unresponsive. They removed the chat option, and now emails take forever. Our recent tickets have not been resolved or answered properly. Very disappointed!

Devoteewear
カナダ
アプリの使用期間:7ヶ月
ShipStationが返信しました 2021年4月7日

Thank you for taking the time to review our app. We're sorry your experience has been frustrating. A member of our support team has reached out to get more information about the unresolved tickets!

2014年7月20日

I really enjoy the ease of use and what this thing actually does for my business. I can't imagine having a Shopify store without having Shipstation. Support is good, not as good as Shopify itself, but they get the job done. It's missing one feature I'd really like but other than that, it's a solid product that's customizable to your business.

Tee Gorilla
アメリカ合衆国
アプリの使用期間:約1年