ShipStation Orders & Inventory

Shipstation has a stranglehold on shipping, so I still use them for some things. But they are exceedingly bad. For example, 19 days ago Shipstation changed international shipping defaults so that I am now covering duties and taxes for international shipments. But, they did not notify me or my team of this setting being defaulted to "on" all the time. The result is that I have accidentally incurred massive costs that were meant to be paid by my customers and that I did not account for. I'm still waiting on invoices to come in from my couriers to see what the total loss is.

I contacted their support and they showed me how to turn this off. But when I asked about why it was set to on for 19 days, and why no one notified me of this critical change to defaults; the best I got was an apology. I wonder how many users are unwittingly incurring these fees. The setting is burried well below the customs declaration in an area with obscure an infrequently used settings, so I suspect that many users are not aware.

This app is an incredable game changer in shipping in Australia worth every cent I pay in monthly fees Joey my onboarder was incredibly good at his job

We are loving switching to Shipstation for our shipping needs. Chelly Bell from the implementation team has been amazing to work with. She is great at making sure all of our questions are answered and that our workflow is set to meet our needs! She is very patient and helpful!

Daniel B. is my knight in Shining Armor!!! :) I am so grateful that Daniel was so patient with me. He helped us resolve 2 issues that we could not figure out ourselves.

He made sure everything was working correctly before we got off of the phone. I am truly grateful for Daniel B.

Thank you,
Kristy Desrosiers
Farris Laboratories
Operations

Great Experience working with James Marchetti and Chelly Bell from the ship station team. Both were extremely knowledgeable and assisted my business to utilize all the tools they offer.

If given the option, I would immediately discontinue using ShipStation. The platform suffers from persistent bugs and an ineffective support team that consistently fails to resolve reported issues.

In recent experience, even basic functionality—such as real-time synchronization with Shopify—frequently ceases without warning. No alerts or notifications are provided when sync failures occur, forcing users to detect problems reactively, often the following day. Manual intervention is then required to restore synchronization.

Overall, ShipStation delivers a highly unreliable and poorly maintained software solution that falls far below acceptable standards for e-commerce integration tools.

Shipstation has a lot of Shopify connectivity. They also have great customer service who have always been helpful with letting me know what options our companies have, based on the service levels they purchase from Shipstation & Shopify

Switching to ShipStation has been the best decision we’ve made this year. The platform is incredibly versatile, user-friendly, and easy to navigate. It gives us full visibility and control over all our shipping needs. We’re very satisfied with the experience, and their customer support has been excellent!

Beware, Beware, Beware!
This morning, I added $550 to my ShipStation balance to purchase shipping labels for our orders. Shortly after, the company triple-charged our account, taking an additional $1,100.

I reached out to their support team and provided proof of the unauthorized charges — each transaction clearly lists ShipStation in the description. Now, Shopify is investigating them for these unauthorized withdrawals.

After further review, I discovered that other businesses have also been affected by ShipStation overcharging their accounts.

We have been happy with ShipStation so far. The setup process wasn't too complicated, and it has been a nice upgrade from Stamps.com. It is a nice option for larger businesses that have outgrown Stamps.