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VERY disappointed with the way I have been treated by the team at shoelace. I started using this app way back in 2017-2018 when they had their free (basic) version. I ran into some issues of late - the app wasn't automatically updating my catalog in the FB account, thereby serving old ads and pictures to potential customers. I contacted them right away to try and fix the issue and see what we can ...
Hi there,
Thank you for your review, and we are sorry to hear about your recent experience. The email you received was part of an automated sequence we have just recently ...
This company, once a resource to small businesses, changed their business model. Shoelace is not a good partner for a small businesses. We worked with them for 5 years before we parted ways. Pay attention to the reviews that all say the same thing: they once were a solid partner, and now they aren't. Be well.
So very disappointed with Shoelace ads. After years of using them for retargeting ads, we upgraded to the very expensive prospecting service. It was a joke. Store owners, please feel free to reach out to me. I would be happy to share my experience and numbers. Also, I just removed their app and they deleted all of my history! We paid for them to run these ads, also for the ads and audiences ...
Hi There,
Thanks for your feedback. We are sorry to hear that your experience has been both frustrating and underwhelming. We really pride ourselves in providing great ...
installed the app two weeks ago, but the campaigns were never set by the team, I sent two emails a week ago, and no one has replied to me.
This would be a good app if I can get someone to call me back or fix the issue of not being able to log in. I was referred to this app but am wondering if I need to look into others. They never seem to respond.
Hey there,
Thank you for considering using Shoelace! Our team replies within 1 business day to external requests. We were able to get in touch with you during this time frame ...
I'll be honest. They change their app all the time without telling their customers and ignore their older clients. I have no idea if the app is even working on my platform anymore (and they don't care to notify you) because I haven't seen a bill in months and when I email them they tell me that they don't have the plan I'm on anymore. No notice on this whatsoever. I'm moving apps.
Don't belive what the app tells you, ours has said it's made £2954 in sales (last 30 days) retuning 768 cutomers for a spend of £450... thats pretty crap as a return goes... but here's the bad news, when you look at google analytics the truth comes out... Shoelace only got us two sales (yes only two). what a ripping off scam it is... don't trust their data at all.
Used with Kit. Worst thing we ever did to our facebook ads account! It completely took over roles and accounts/pixels etc. and we have been unable to get our ads account back to tracking the shopify data we need on our account. We will have to hire a professional just to get it put back to the way it was originally. Also the ads were generic and didn't provide a good ROI. We spent over 10k in ...
unfortunately,
spent about $300 to get $774 of turnover during 2 months (used as retargeting and added to cart together) - no interest,
so it was deleted like waste app
Hi there,
Thank you for taking the time to leave feedback! I can see that you were installed on our self-serve plan, and while we do not provide account management on this ...
This is an useless app, they deactivate ads without even letting us know the reason several times and make us loose money, at ths price it's a shame.