Paid Marketing by Shoelace

installed the app two weeks ago, but the campaigns were never set by the team, I sent two emails a week ago, and no one has replied to me.

Great, best retargeting marketing app there is in my opinion. I would highly recommend it

Shoelace is the real deal! If retargeting isn't your strong suit, or you just don't have the time to spend on it, you need Shoelace. I've tried other retargeting services, and nothing else even comes close. In my first week, I brought back several visitors and made four sales on a retargeting budget of $2.50/day. With my average sale being about $45, I saw a ROAS of....a lot. I suppose it was around 800%. Just be certain to drive steady traffic, otherwise even with a low budget, the frequency score on your ads will go way up and you'll probably start irritating your customers. That's not the fault of Shoelace, but it's definitely worth mentioning for anyone interested in getting started with it.

Of all the apps I've used, Shoelace has the most helpful and responsive support staff of them all. I had the pleasure of a few quick back and forths with Sanja, and she's the best. She always got back to me really quickly, I want to say she took about an hour between responses, which is almost entirely unheard of in the realm of customer support for ecommerce plugins/apps. I think that it's also worth mentioning that she even got back to me almost immediately when I sent a support email around 11pm EST. Her personality really shines through in her support emails, and she effortlessly makes you feel well taken care of. Awesome staff combined with such a great service is a definite recipe for success. I'm excited to see Shoelace grow. If you're considering it, definitely give it a shot. You have everything to gain and nothing to lose.

Cody
Owner, Fifth and Maple

Too soon for results but excellent customer support and easy to set up:)

This would be a good app if I can get someone to call me back or fix the issue of not being able to log in. I was referred to this app but am wondering if I need to look into others. They never seem to respond.

Recently got it. For what I have seen it seems like a great app; although, there is not much to say yet objectively as I have not used it fully yet.

Great app. Must have to retarget your ads - Get it now :)

very fast support, and people there they know their stuff they were very helpfull even though we had some bugs, totally recomend if you want easy retargeting

***UPDATE**
Turns out there was a glitch in my account and Reza has been extremely helpful in helping me get this resolved. Stellar customer service by this team. I am very excited to get up and running with them. Thank you Reza!
***UPDATE**

I've had this app for over a month and have had hundreds of visitors but it has only picked up on 20 and has yet to begin a campaign for my site. Fix this and I'll re-install and update my review.

While we had a great run with the earlier version of Shoelace, the recent upgrade has been nothing but a nightmare. Expensive, complex, difficult to use and the once great support has sadly gone amiss. Spelling mistakes and bad links in campaigns & campaigns submitted that are irrelevant and not discussed with us. We've had enough, cancelled and moved on.