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Nice Work always look for a retargeting app that work, love it.
Customer Service Excellence, this app would help your questions and willing to help as soon as they are free. Nevertheless its a great app to be using as retargetting!!
Seems cool... Not really sure if it works though...
I started the "free trial" there is no free here, they ask for your credit card and to start paying, then the fees are very high for what looks like a very primitive and limited product
unfortunately,
spent about $300 to get $774 of turnover during 2 months (used as retargeting and added to cart together) - no interest,
so it was deleted like waste app
Hi there,
Thank you for taking the time to leave feedback! I can see that you were installed on our self-serve plan, and while we do not provide account management on this plan, our team is readily available to share tips and best practices to help get the best value from your ads! If you would like to give Shoelace another try at any time, please get in touch at support@shoelace.com, and we can help you get started again with some tips on audiences and durations that may work better for your store.
Talk soon!
Team Shoelace
Been using this app for two months. Just 1 sales. Facebook advertising is probably not effective for our products.
Shopify is great for getting started with retargeting. The team was very helpful setting up and running successful campaigns for us!
This is an useless app, they deactivate ads without even letting us know the reason several times and make us loose money, at ths price it's a shame.
I have been a customer since we started our store at the beginning of 2109. I was shocked to get a rude message from them threatening to delete all my campaigns because my credit card had not been updated - with 12 hours notice. This was the first I was aware of it and I immediately updated my card on file but when they have access to our Facebook account it makes me think they can not be trusted. Unless they respond I will be reporting this threat to Facebook as I am certain it is against the policies of facebook to do that. It seems they can get very nasty very quickly. I am strongly considering leaving because of this.
Hi there,
Thank you for being a valued Shoelace customer. We're sorry for the poor experience you had with us and the miscommunications regarding your billing. We were unable to reach you with the email we had on file. We’re committed to working with you to resolve this and have reached out to you.
Transparency into your own campaigns and results is one of our top priorities, which is why our users can use their own Ad Accounts with Shoelace. We don't delete any campaigns from your account, but we do stop providing our product catalogue services upon uninstall or nonpayment.
Again, we apologize for this miscommunication and we’d be more than happy to make this right.
Team Shoelace
Ad performance - Good ROI. We are looking at 2500 - 3000%
Support - Great. Support team usually replies within a day.
Ease of use - Very easy to create ads. No codes needed. No need to create rss feed etc etc.
Backend - As of 19-Jan-2016, backend is still lacking. Ad creation page and analytics page are of different domains. Would be good if they can link up the 2 sections into one backend. Support team did feedback that they are working on providing us a full-fledge backend. Will give it a 5-stars once that is done.