Shogun ‑ AB Testing

Thank you so much for the fantastic feedback!

We’re glad to hear our support team was able to help quickly and effectively. It’s also great to know you’re finding the reporting and filtering options useful for identifying what’s actually working.

We’re always looking to make Shogun A/B Testing more powerful and easier to use, so we really appreciate your support!

Sweetan | Client Services
Shogun

Thank you so much for taking the time to share such a thoughtful review! We're thrilled to hear that Shogun A/B Testing played a valuable role in your website refresh and optimization efforts.

It's especially rewarding to know the platform helped you validate decisions with real customer data rather than assumptions. Enabling teams to confidently test PDP layouts, content strategies, and merchandising experiences is exactly what we designed the app to do, so it's great to hear the insights helped shape your redesign.

We're also glad you found the implementation, testing workflow, and reporting intuitive and seamless. Thank you for making Shogun a part of your CRO toolkit and for recommending us to others. We look forward to supporting your optimization journey as you continue to grow!

Sweetan | Client Services
Shogun

---UPDATE - August 7, 2026---

Hi again, Hamad.

It has been a while, and we haven't heard back from you here or in the email thread. I wanted to check if the information we provided previously has helped.

Hoping to hear back from you.

Sweetan | Client Services
Shogun
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---UPDATE - July 13, 2026---

Hey there, Hamad.

I just wanted to check if you received the last update and if that has helped.

I am also reaching out via the email thread, and we'd appreciate it if you could reply back to us.

Thanks for your patience and understanding.

Sweetan | Client Services
Shogun

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---UPDATE - July 8, 2026---

Hi Hamad,

Thank you again for taking the time to investigate this so thoroughly. We shared your findings with our engineering team, and I wanted to address each of the points you raised.

Regarding `snippets/shogun-optimizer.liquid`, you're correct that this file can remain in the theme after the app is uninstalled. Once the app is uninstalled, Shopify immediately invalidates our API tokens, which means we're no longer able to modify the theme or remove files as part of a cleanup process.

That said, the optimizer includes a safeguard where, if it hasn't received a refreshed configuration for approximately 24 hours, it automatically stands down. This is intended to prevent visitors from continuing to receive experiments after the app has been uninstalled.

With respect to `snippets/product-media-gallery.liquid`, this is an existing theme snippet that's responsible for rendering your product image gallery. During an AI Theme Modification, this is one of the files that is commonly updated so that Shogun can swap in the appropriate media for products participating in a test. The behavior you described- reading the media metafields and displaying the corresponding images for the active variation is expected.

You also asked whether a syntax error could have been introduced. While our AI-generated modifications go through validation, no automated process is perfect, and it's possible for an issue to slip through in certain scenarios. This is why we recommend reviewing the modified theme and verifying that key pages are functioning as expected before publishing it. We'd be happy to review your theme with you or help rerun the theme modification if necessary to check this better.

Regarding the product metafields, our expectation is generally that Shopify manages app-owned data on uninstall. However, we've seen reports from other developers that, in some cases, app-owned metafields can remain after an app is removed due to Shopify platform behavior.

To answer your remaining questions:

* Reinstalling the app **does not** automatically restart or resume paused tests. It performs the necessary setup, but any previously paused optimization remains paused unless you explicitly start it again.

* The `cartCreate` mutation does **not** modify the price charged at checkout. It simply passes the selected variant to the cart. It has no effect on the final checkout pricing.

* The cart transform function is managed by Shopify and is automatically removed when the app is uninstalled, so it is no longer active after uninstall.

It is possible you were seeing the cached version on your end.

We really appreciate the effort you've put into documenting what you found. Collaborator access would still be valuable because it would allow our engineering team to inspect the current state of your theme and configuration directly, verify whether there are any lingering issues specific to your store, and determine whether there's anything we can improve on our side. If you're open to it, we'd be happy to continue the investigation together.

Thanks again for your detailed report, and I look forward to hearing from you.

Sweetan
Shogun Support

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Hi Hamad, we're sorry to hear about your experience.

I see you reinstalled our app on July 2, ran the test for a few hours, stopped the test, and then uninstalled the app.

We weren't able to locate any support conversations under the email address associated with the account. If you contacted us using a different email address, please let us know; we'd be happy to look into that correspondence. That should help us to analyze this better for you.

Regarding the pricing, when a pricing test is started, paused, or stopped, Shogun updates the related data to ensure pricing remains consistent across your storefront. That said, we'd like to investigate your specific experience thoroughly to understand what happened.

I've reached out to you via email to gather a few additional details, and I'll also be sending a Shopify Collaborator access request so our technical team can investigate. We'd really appreciate your reply so we can get to the bottom of this and work toward a resolution.

Thanks.

Sweetan | Client Services
Shogun