Recenze (1 872)
Zpřesnit
-
Podle hodnocení
Great app with excellent support! Whenever we ran into questions or needed help with customization, the support team responded quickly and professionally. A special thanks to Sweetan, who was incredibly patient, knowledgeable, and always willing to go the extra mile to help us resolve issues. Their prompt assistance made the whole experience smooth and enjoyable. Highly recommended!
Thank you so much for your wonderful review! We're thrilled to hear you've had such a positive experience with both the app and our support team.
I'm especially grateful that I was able to help you. Going the extra mile to help our merchants succeed is exactly what we strive for.
We truly appreciate your recommendation and your support. If there's ever anything else we can help with, we're always just a message away!
Sweetan | Client Services
Shogun
They just split the Personalzation feature into New App.
And they did mentioned "About Personalization: it’s no longer available for new Shopify installs after Nov 12, 2025, but existing users aren’t affected. If you were using Personalized Experiences, pages stay published and everyone just sees the Default Variant when MTUs run out."
Guess what, someone just pushed the new app and REMOVED THE YEARS OF PERSONALZATION work. Just PUFF, GONE for ever.
Hi Ravi,
I’m really sorry for the frustration this caused. I completely understand how alarming it must feel to see something that looks like years of work suddenly disappear.
To clarify, your personalization work has not been deleted. We pushed an unpublished version update, and your personalization can still be found in the versions tool, to which you can revert.
We recognize that this experience wasn’t clear or smooth, especially for customers actively using these features in Page Builder. That’s on us.
In response to your feedback, we’ve already re-enabled these features for you so you can continue working as expected while we reassess the transition approach.
If you’re still seeing issues, we’d really like to take a closer look at your specific setup. Please reach out to our support team directly, and we’ll prioritize resolving this for you.
Thank you for calling this out.
James
Shogun Support
App is great and offers everything you need, but the support ... is superb - replies in minutes, actually helpful and kind.
*Would love it if - in the future - the video element didn't require vimeo/youtube integration but manual upload in the app itself :D
Thank you so much for the thoughtful review! We’re thrilled to hear you’re enjoying the app and that our support team has made such a positive impression with quick and helpful responses.
We also really appreciate the feedback about the video element. A native video upload option within Shogun is a great suggestion, and we’ll be sure to share it with our product team for consideration in future improvements. Thanks again for your support and for taking the time to share your experience!
Sweetan | Client Services
Shogun
Perfect, so so helpful and super quick, literaly saved me when I accidentally deleted pages!
Thank you so much for the kind words! We’re really glad our team could help quickly and recover things after the accidental page deletion. We know how stressful moments like that can be, so it’s great to hear we were able to help when you needed it most. We truly appreciate your support!
Sweetan | Client Services
Shogun
Support is amazing, have had some edge cases pop up and they've been responsive, willing and able to solve some issues for us. Easy to use drag and drop editor, improvements continue to be made which only enhances the experience. Would recommend if you're not able to code pages yourself!
Thank you so much for the thoughtful review! We’re really glad to hear our support team has been able to step in and help with those edge cases. That’s exactly what we’re here for.
It’s also great to know you’re enjoying the drag-and-drop editor and noticing the ongoing improvements. We’re constantly working to make the experience even better.
We truly appreciate the recommendation and your support!
Sweetan | Client Services
Shogun
Worst app experience ever!
Hi there, Saul. Thanks for sharing the feedback with us.
I am sorry to hear about your experience.
I was looking at the conversation that you had with our support team, where my colleague was assisting you, and it looks like the issue was related to the removal of the product page. That usually happens when you unpublish the page in our app and then revert it. The state of the page will remain unpublished and that will mean the live page throws an error as the product is no longer live.
However, my colleague was able to restore and republish the page to ensure it worked and I can see you were able to revert the page again when you confirmed this was working correctly.
I see you have since uninstalled the app.
I am reaching out on the same thread to learn more about the issue is there was anything else that was causing an issue. I would appreciate if you could reply to our outreach so we can understand the use case further.
Thanks for your support and understanding.
.
Sweetan | Client Services
Shogun
Easy to use and great support.
Thank you for the great feedback! We’re so glad to hear you’re finding the app easy to use and that you’ve had a positive experience with our support team. We truly appreciate your support!
Sweetan | Client Services
Shogun
Great support, assisted us quickly and efficiently with a glitch that kept occurring within the site. Much appreciated!
Thank you so much for the kind feedback!
We’re glad our team could jump in quickly and resolve the glitch for you. Providing fast and efficient support is always our goal, so it’s great to hear that was your experience. We truly appreciate you taking the time to share this!
Sweetan | Client Services
Shogun
prompt reply and support
Thank you for the kind words! We’re happy to hear you had a great experience with our support team. Providing prompt and helpful assistance is always our goal, and we truly appreciate your feedback!
Sweetan | Client Services
Shogun
Good customer service is often a major factor for us when it comes to us selecting a Shopify app. Shogun's Support team is always great at quickly helping us solve anything we need.
Thank you so much for sharing this review!
We’re honored that our support team plays a role in your decision to use Shogun. Providing fast, reliable help is something we truly prioritize, so it means a lot to hear that it’s making a difference for you.
We’re always here whenever you need us. Thanks again for your trust and support!
Sweetan | Client Services
Shogun
