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I reinstall the app to work again with, it starts to erase my product description with some code inside. I send a email to the support and Kalen and Adam were very reactive, they did all the maximum to solve my problem. Even if, I had to call my dev to setup again my product description, this customer support is great.
The app has some great features packed in. My issue with the app is that it is NOT plug and play with our Shopify theme (which is a default Brooklyn theme from the Shopify app store). Shogun support generally always blames the issues on the theme and tells us to talk to our developer, which is problematic because we don't have a developer on-staff. If I push hard enough they will get their technical team involved and resolve the issue for us, but it's always a 'one-time courtesy'. This app should work with the native Shopify themes out of the box, and if there are issues they should offer to resolve them without hassle. I like the app functions, and if the support improves they will receive a better rating (updated this from 1* to 3* based on improvement I've already seen).
Hey there, Adam!
Thanks for your review. I'm sorry to hear that your Shogun experience hasn't been a positive one.
I apologize if you felt that we are placing the blame elsewhere or sharing pre-written responses. This is certainly not something we would like you to experience. We sincerely appreciate the feedback and would work on this.
I see you have been in touch with my colleague, Lamberto to get this checked further. However, I have reached out to you in a separate email as well to learn more about the issue you are facing.
I hope to hear back from you.
Sweetan | Team Lead | Support
We've only just begun using this app but the available formatting and functions is impressive and not like anything else we've used before (especially while on the Magento platform). We are looking forward to exploring all capabilities in the new year.
An overall good software that absolutely has some troubles with the width/boxed layout functions and as with all page builders, some headache with functions here and there but overall a good tool with good support.
Hello Robin- I’m sorry to hear you had such a negative experience using Shogun. I can see that one of our support engineers, Karl, reached out to you over chat right after you posted this, but I thought I would respond to your questions over email and here as well.
*Full width section*
The default width for the content defined by your theme appears to be full width. Due to this you’re not able to see any difference when using the full width toggle. I understand how having the option to disable is confusing in this case. You can instead apply side margins or limit the max width of the section.
https://getshogun.com/help/knowledge-base/how-to-center-elements
*Tab styles*
As you’re using the Store Coming Soon app, we’re unable to see the preview / live page. Could you please share a screenshot of the preview / live page so that we can take a closer look at this issue for you? Email it to support@getshogun.com
*Reaching out to Support*
Our contact form is available on the dashboard. You should also have access to live chat, and you can email us at support@getshogun.com
Please let me know if you have any further questions. We will make sure to have this resolved for you today. Thank you very much for working with us.
-Nick (Cofounder, Shogun)
It's a pretty solid page builder. Lacking some functionality, especially around your ability to position elements, but nothing that can't be fixed in later updates. I wish that I could edit the category pages with greater precision.
My biggest problem is with the price. They keep raising it. $39 a month for a basic page builder is just greedy. If it were around $15 a month I'd give it 4 stars.
I can recommend Shogun. However I think the prices are too high. That's my only negative point about the app.
Thank you for your review! We really appreciate your feedback regarding the price, we will be sure to pass this feedback onto the appropriate team! I've sent you an email after this review came in, please feel free to reply or send over any further feedback to support@getshogun.com.
Karl | Team Lead, Technical Support
It is unfortunate that the free version allows you to work in a very limited way. While with other page builders you have access to much more. I wanted to try shogun but because they keep everything so limited with the free version I am not much with this.
Hi there, Mats! Thanks for sharing the feedback in the form of this review.
We appreciate the feedback and I wanted to let you know that the Free plan is more of a way to test and get a feel for the editor. It helps to check if Shogun would be a good fit for your requirements. The Free plan is indeed limited and while I can't comment on how other apps work and what is offered with the Free plan, we do offer 10 days of free trial on our other plans so that you can test more features before you are ready to commit.
I can understand if you wanted to try Shogun further, but I see you have since decided to uninstall our app.
I have reached out to you via email directly and I'll be happy to discuss this further and assist you better if you could reply back to my message.
Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
Update: In the meantime I had several contacts and also multiple attempts from different people at Shogun to assist me and to make it right (which really speaks for them). I still decided to uninstall their app. They helped to clean-up my site and removed any leftover code, too. Based on their eager to please customer service I would have given it another try with their app, but in the meantime we decided to walk a different route and there is no longer a need for us to use such an app/their app. I changed my initial rating from 1 star to 3 stars - because of their high interest to win me back and make it right. Their customer support seems to be excellent. I will leave my initial feedback below - so you can see where I was coming from and what happened initially. I had a VERY unpleasant experience with this app - BE AWARE!!!
I installed it to test and see what it does and it created ALL KIND of unwanted side effects!!
It modifies the HTML of your product in Shopify!! Even after you delete the test product page - their HTML code still is left in your product HTML - they don't clean up their @#$%! They even redirected one of my product URL and it took me some time to figure out how I could revert back to my original product listing/collection. Uninstalling their app does NOT clean up the changes they made to your Shopify store/pages/products!!! As I said - BE AWARE - if you like their app and stay with them - then you are probably ok, but if you just want to check it out and test it - I strongly recommend not to use one of your active products or pages and be aware that you have to do quite some clean up afterwards after you decide not to use their app!
Hey there, Denis! I apologize for the unpleasant experience you had with Shogun.
I can see you were communicating with my colleague, however, I also reached out to you in a separate email explaining this in detail and how we can help resolve the issue for you. Having said that, allow me to share a bit more information here.
It looks like you had deleted a few product pages that were imported to Shogun. We don't recommend deleting pages that are imported to Shogun such as the product pages. If you wish to move back to the original version of the page before the import, we have a feature called Revert Import that helps to restore the original version of any page you've imported into Shogun.
Also, when you uninstall Shogun from your Shopify store, all live pages remain live on the store. This is the reason why our code also remains in the theme to ensure that these pages do not encounter any issues. This is again, the reason why we suggest using the Revert Import option to undo any page imports.
However, we are more than happy to assist you with the removal of this code and I'd appreciate it if you could reach out to me via email so that we can assist you further.
Sweetan | Team Lead | Support
Shogun Page Builder
I want to add our blogs to different pages. Why is that so difficult? This allows you to arrange different page elements but not truly build a page "without limits" as advertised. They have reached out to me about a possible work around so I have updated my review. Not sure if it will work for us but I really appreciate them contacting us.
Hi John,
Thank you for taking the time to leave your honest feedback for Shogun and for your time with troubleshooting and listening to our response - we really appreciate the feedback that you have regarding the product - we put all this to good use when deciding on new features/improvements.
I'm really sorry to hear that you had a negative experience with editing blog articles, and am glad to hear that Charles could help you turn it into a slightly better experience.
Please do let us know if there is anything else that we can do to help, we strive to make sure every customer experience is the best possible.
Karl | Team Lead, Technical Support
it seems it doesnt work to edit a page you have already built. I unistalled it,
Hi there, Sergio! Thanks for taking the time and sharing your feedback with us.
I apologize for the inconvenience that has led to the decision of uninstalling our app.
You can surely edit your existing pages with Shogun by importing the pages to our app and then using our drag-and-drop elements. You can even create theme sections to display content created within Shogun to be displayed on the existing pages via the theme editor.
We'd be happy to look into the issue for you and assist you further.
I see my colleague, Justine reached out to you via email with information on how to achieve this and I have also followed up with you to learn more about the requirements.
If you could reply back to us, we'd be more than happy to help you and set things up.
I'll look forward to hearing back from you soon.
Sweetan | Client Services
Shogun Page Builder