Shogun ‑ Landing Page Builder

Hi Ravi,

I’m really sorry for the frustration this caused. I completely understand how alarming it must feel to see something that looks like years of work suddenly disappear.

To clarify, your personalization work has not been deleted. We pushed an unpublished version update, and your personalization can still be found in the versions tool, to which you can revert.

We recognize that this experience wasn’t clear or smooth, especially for customers actively using these features in Page Builder. That’s on us.

In response to your feedback, we’ve already re-enabled these features for you so you can continue working as expected while we reassess the transition approach.

If you’re still seeing issues, we’d really like to take a closer look at your specific setup. Please reach out to our support team directly, and we’ll prioritize resolving this for you.

Thank you for calling this out.

James
Shogun Support

Hi there, Saul. Thanks for sharing the feedback with us.

I am sorry to hear about your experience.

I was looking at the conversation that you had with our support team, where my colleague was assisting you, and it looks like the issue was related to the removal of the product page. That usually happens when you unpublish the page in our app and then revert it. The state of the page will remain unpublished and that will mean the live page throws an error as the product is no longer live.

However, my colleague was able to restore and republish the page to ensure it worked and I can see you were able to revert the page again when you confirmed this was working correctly.

I see you have since uninstalled the app.

I am reaching out on the same thread to learn more about the issue is there was anything else that was causing an issue. I would appreciate if you could reply to our outreach so we can understand the use case further.

Thanks for your support and understanding.
.
Sweetan | Client Services
Shogun

Hey there, Bart.

I am sorry to hear about the issues that have led to this 1 star review for our app.

I was looking at your account, and I have a few things that I would like to clarify.

1 - We offer 10 days of free trial on all our plans. When you select the trial, Shopify will proceed with the authorisation of the upcoming/recurring monthly charges. This happens when you select the plan to trial. That doesn't mean you will be charged right away. You can uninstall the app before the 10-day free trial period to cancel.

2 - Any app that is installed will add some code to the theme to ensure it functions correctly. The same happens with Shogun. When you install the app, Shogun adds minimal code to ensure you can create or edit pages. This is normal behavior. However, you can always remove the code using our detailed guide if you are not looking to use the app.

I see you imported 2 pages to us, and you will see the Shogun code in the theme.

3 - I am not able to locate any support conversation under your email address about these issues. Our team is more than happy to assist you if you have any doubts or questions. I see you refer to some of your pages having issues due to Shogun where the text is removed. If you could provide the example pages along with the screenshot of what text is removed, our team will be happy to check. BTW, I want to let you know that installing Shogun doesn't cause such issues, but we can only check when we have an example.

My colleague, Kevin, reached out to you via email to understand the issues further and help you, but I see the message hasn't been read and it has been 2 days.

We request you to please reply to that thread so that we can help you better.

Sweetan | Client Services
Shogun

Hey there, Jason.

While we appreciate the feedback, I want to let you know that I found no support interaction about this. If you have any questions or doubts about the same our support team would have answered them and also guided you in the right direction for how to remove Shogun code.

Every app or a page builder app will require some additions to the theme in order for the app and the pages or the content to function. Shogun adds minimal files or code and that is to ensure your pages continue to work when the app is uninstalled, this is expected behavior. But, you can always follow the steps to remove the code without causing any issues.

As suggested, I don't see any support interaction from your end. You installed the app 6 days ago and uninstalled.

However, please feel free to write to us at support@getshogun.com or reply to my email and we can help guide you on how to remove the code from your store.

Thanks.

Sweetan | Client Services
Shogun

Hey there, Eric. Thanks for taking the time and sharing your feedback.

I am sorry to hear that your experience hasn't been a positive one.

I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages.

Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again.

I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value.

I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you.

Sweetan | Client Services
Shogun Page Builder

Hi there, Mathieu. Thanks for sharing the feedback.

We are sorry to hear about the trouble.

Looking at your email addressed to our support team, it seems like an issue/conflict with the theme you are using and the way the template is being scraped in the editor.

I can see my colleague responded, and I followed up on the same email thread so that we can understand this and assist you further, or guide you in the right direction.

We'll look forward to hearing back from you.

Sweetan | Client Services
Shogun

Hi Fleur!

Thanks for leaving your feedback with us. We understand Shopify support has given the impression that the issue you were experiencing with your checkout is related to our app, and the code that we have in your theme.

That same code has been in your theme unchanged since December 2022, and the nature of the issue you are experiencing does not relate to any function Shogun touches on. We've offered to help perform some real troubleshooting and requested collaborator access to have a look and await your reply.

James
Shogun Support

Update - 11th June, 2025

Hi again, Taylor. I see you were in a conversation with our team to help figure this out, and while our team offered to help, you were able to self-resolve the issue.

We appreciate the update and apologize for any trouble or inconvenience this situation has caused.

Please let us know if there is anything else we can help you with.

Sweetan
Client Services
Shogun

-----------------------------------------

Hey there, Taylor. Thanks for sharing your feedback in the form of this review.

It looks like my colleagues tried to help with this via email and have requested some help from your end. We need to collab access code to send the collab access request so we can check your theme files and help remove the code.

I want to let you know that when you uninstall our app, the code remains in the theme to ensure your pages that you edited and published with Shogun continue to work live. However, if you are not looking to use the app, we recommend reverting any imported pages before you uninstall to ensure they work.

I see you had 19 pages in Shogun and simply deleting the code would cause issue where the pages may lose the CSS or the formatting. Having said that, our team provided with the detailed instructions on how to remove the code, and have even offered to help further by deleting the code for you.

We request you check the email thread and help us with the collaborator access code so we can send the request and check the theme files for you.

I am not sure what felt clunky as I don't see any other support thread about the same. if you were facing an issue you could have shared the feedback with our team and we would have been happy to assist you. I do see you initially installed our app on April 13, 2020 and then reinstalled this month.

We will look forward to hearing back from you on the same email thread so we can help you further.

Sweetan | Client Services
Shogun

Hi there!

Thanks for your feedback!

We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period.

Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to support@getshogun.com referencing this? Then, we can look into and resolve this issue for you.

We are looking forward to hearing from you!

James | Client Services
Shogun

Hi there! Thanks for taking the time to leave your feedback!

We completely understand if the templates you looked at didn't meet your expectations; the template library is something that we may revisit at a future date.

However, as you may have noticed, we have been focusing on expanding our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.

Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer.

James | Client Services
Shogun A/B Testing & CRO