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The support was very quick and helpful
Thank you so much for leaving us a review, Rebecca!
We are super glad to hear that our support was able to assist you in a timely manner. Please let us know if there is anything else we can help you with in the future. 😊
Sweetan | Client Services
Shogun Page Builder
Easy to use and the support is superb!
Hey there, Jacob! Thank you so much for sharing your feedback and leaving us a review.
We are super excited to hear that Shogun has been easy to use and that our support team has been able to help.
Please let us know if there is anything we can help with in the future. 😊
Sweetan | Client Services
Shogun Page Builder
This app has alot to offer. Unfortunately it was'nt for me, as i was looking for a free plan. I contacted their service team who answered all my answers. Sweetan Mankotia answered my queries and helped me make an informed decision.
Thank you so much for leaving us this review, Ramsha. We greatly appreciate the kind words. 🙏
It was great to communicate with you and I am happy to hear that I was able to help and answer the questions for you. We always try our best to help guide you in the right direction while making an informed decision and I am glad I was able to do that.
We'll be here if you bump into any issues or have any further questions.
Thanks for your support. 😊
Sweetan | Client Services
Shogun Page Builder
Sweetan was super helpful. Thanks!
Hi there, Kirsty!
Thanks for leaving us a review. It was great to communicate with you and I am glad I was able to help.
Please don't hesitate to write back to us if you have any further questions. We'll be happy to answer them for you. 😊
Sweetan | Client Services
Shogun Page Builder
expensive and i thought templates would be better. theyre outdated and crappy
Hi there! Thanks for taking the time to leave your feedback!
We completely understand if the templates you looked at didn't meet your expectations; the template library is something that we may revisit at a future date.
However, as you may have noticed, we have been focusing on expanding our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.
Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer.
James | Client Services
Shogun A/B Testing & CRO
Customer service experience is exceptional!! Highly recommend. They have gone above and beyond to ensure our problem was fixed.
Hi there, Noah! Thanks for taking the time and leaving us a review.
We are so glad to hear that our team could help and that we were able to go above and beyond to resolve the issues for you. It means a lot that your experience with Shogun and the support team has been exceptional. 😊
We also appreciate the recommendation and will look forward to assisting you again in the future. 🫶
Sweetan | Client Services
Shogun Page Builder
No actual free plan, you're tricked into downloading it only to be brought to a page to give them money.
Can't even see if their templates might be fit for my store, not a super good business model to say you can try it out for free when you're instantly hit with a paywall. That's definitely a false advertising move.
Hi there! I appreciate you taking the time and writing this review while also sharing your feedback with us.
We do offer a Free plan which is available for users and stores who are installing Shogun for the first time as the plan is more of a way to test the app and the editor. However, looking at your account, I see our app was installed 3 months ago, on 2023-05-09 and the Build plan was activated. The app was then uninstalled and reinstalled again on August 1, 2023, which is why you didn't see the Free plan option since the Build plan was the last plan activated on the account.
I can understand the frustration here and I'll be happy to look into this further for you.
I have reached out to you via email and would appreciate it if you would reply back to me. Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
Buggy app and doesn't function well with most themes and there's no chat support.
Hey there, Paras. Thanks for taking the time and sharing your feedback with us.
I am sorry to hear that you faced issues while using Shogun.
I think I was in a conversation with you previously with respect to your Shogun plan. I requested to reinstall the app so I could assist you further with the plan, however, I didn't hear back from you.
That was the only support conversation I could locate. Having said that, if there was something buggy with the editor we would love to gather additional information so that we can resolve the same for you.
As far as the themes are concerned, while Shogun works and is compatible with all the themes, we do recommend checking the themes from the Shopify theme store.
Also, we don't have the chat support on our base plan. Our chat support is available on specific plans, but our email support is equally fast.
Having said that, I can understand the concerns and I'll be happy to understand the issue with the app or the theme further. I reached out via email so that I can connect with you further. I haven't heard back from you yet. I also tried to reach you via phone but wasn't able to connect.
If you could reply back to me I will be happy to assist you further.
Thanks for your support and understanding.
Sweetan | Client Services
Shogun Page Builder
l'application elle bugue tout le temps 'j'arrive pas a importer les photos tranquilement
Hi Abdenour,
Thanks for leaving your rating! We might have been chatting yesterday, and we isolated the issue with uploading images to the browser settings you were using and successfully uploaded images when using another browser.
If there is anything more we can help with concerning this issue; please do not hesitate to reply to my last email!
James | Client Services
Shogun A/B Testing & CRO
Es macht mit Shogun richtig Spaß Seiten und Blog-Artikel zu erschaffen. Wer etwas coden kann wird hier noch bessere Ergebnisse erzielen können. Schade, dass die Global snippets nicht im günstigsten Plan enthalten sind. Der Preis ist auch etwas hoch wie ich finde. Was mich jedoch sehr stört ist die schlechte Performance wenn man größere Seiten oder Blog-Artikel schreibt. Leider neige ich dazu sehr ausführliche Inhalte zu schreiben. Dann fängt alles an zu hängen und man kann nicht mehr vernünftig Tippen. Das muss dann extern passieren. Dann gehts nur noch mit copy and paste der Texte. Für Shops, die nur Ads schalten sollte dies aber kein Problem sein. Ein großer Pluspunkt ist auch der schnelle und nette Kundenservice.
Hey there, Denis! Thank you so much for sharing your feedback and leaving us a review.
We are happy to hear that Shogun is fun to work on and create/design pages. We did design the app to ensure you can create good designs without any coding experience but to also ensure if you have that knowledge, there are elements to utilize that.
We also appreciate the feedback and suggestions. We value them and take note of each and every one of them as it really helps us to continue improving the app and your experience. We have shared this internally so that we can work on them further.
I'll be happy to share the kind words with our support team as well. And, please don't hesitate to write back to us if you bump into any issues. We'll be happy to assist you as always. 😊
Sweetan | Client Services
Shogun Page Builder