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Brilliant software with excellent customer service. We ran into an issue that was effecting our website and both founders immediately addressed the issue and found a fix (the issue was unrelated to Shogun in the end).
100% recommend using this app for complete website builds. You'll save a tonne of money avoiding using developers as well!
We are only new to this app so working our way through. Seems good so far, but just trying to work out a couple of little things (we are amateurs though!) Would really like to to see the snippet version translate into a template that that can just be selected and auto populate rather than manually select the images etc that are sitting in the shopify store already.
Awesome. I had a couple issues with aligning the app up with the content I was making, it seemed to be fine on the editor but once the site went live it didn't look the same, everything was a mess which I was really concerned about and thought would be a nightmare to explain to Shogun. I couldn't of been more wrong! The customer service got back to me within 1 hour of sending the email and they sent me a video tutorial of them on our site showing us exactly what we should do to align the content properly.
Top class service and well worth the money.
Fantastic
This is a really excellent tool and essential to the Shopify process (on a small budget). It is incredibly easy to create web pages that work on both mobile and desktop. Really good tool. In addition, not only is it easy to create but also to iterate and change. It has transformed my Shopify store.
Some minutes to master it and it becomes a fast and powerful tool!
Nice app & customer support fast and good.
So easy to use. The best support. What's not to love?
Seriously, it's well-worth the extra money to use this tool. Plus, if you're really strapped for cash, you can build your site, suspend temporarily, and then start the subscription again later on when you need to do website revisions
Highly highly recommended
Works really easy and just what we needed to build pages without knowing coding.
Easy to use and helpful tool for designing your web pages.
Review and version rollback are very handy for checking and fixing update errors, just needs an in built spell checking option to catch any spelling mistakes you make.
The app works really well generally, with lots of great easy-to-use functions. Customer service is excellent - James Power and his technical colleague Matt responded very quickly and professionally to identify and fix a small issue we had. Giving 4 stars because while I like the app and the service Shogun removed the store syncing function from new stores with the Measure plan ($99/month) meaning if we wanted to have this we would need to put our new store on the Advanced plan at $499/month!
Hi there, Mike! Thanks for taking the time and leave us a review highlighting your experience with Shogun and the support team.
We are glad to hear that Shogun works with respect to your requirements and that James and Matt from the support team were able to help resolve the issue for you.
We also appreciate the feedback about the sync feature. The feature has been a part of the Advanced plan for some time now, but your feedback definitely helps the team to make informed decisions moving forward. We'll be happy to share an update.
Please let us know if there is anything else we can help with. We appreciate the support. 😊
Sweetan | Client Services
Shogun Page Builder
I've been a subscriber for almost a year and it's a shame that no one responds at support@getshogun.com pertaining to a tech question that I have. This is actually the first time I reached out for help.
I needed help for a product launch page that went up last week. It's been 7 days, followed up 3 times over email but no one bothered to respond. On the contrary, a billing question was also sent to support@getshogun.com at the same time and it was followed up very quickly.
I have no idea where went wrong but this is definitely not the experience a five-star app would deliver.
Hey Terry- again, super sorry this happened. I know we've been in touch via email a few times. What happened was we looped in Shopify support to help us get the refund issued. You replied on that thread with some follow up questions unrelated to the refund, and we missed those questions. That's on us. We do aim for 100% customer satisfaction, and have a 24/7 global support team to serve our clients. If you need anything, please email support@getshogun.com, or email me directly. Let us know how to make it right. We're proud to still have you as a client :) Best, Nick (Cofounder, Chief Product Officer).