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Great support and a great product. Shogun really goes above and beyond and they are constantly adding new feature sets to the app.
edit: I've changed my review from 2 to 4 stars. I still have occasional issues with this app regarding formatting or things not being as expected. But they do have pretty quick responses from customer service (maybe an hour on average) and this has made my website look much better without needing the help of a professional designer. But don't try to make any last-minute changes or update your home page right before a big traffic event, because if you have a design error it can be very frustrating and there's no one to call/chat for immediate help on the basic plan.
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I've had nothing but problems with this app. It's easy to use but the functionality glitches often. My live pages look nothing like the design because of errors. The support team is nice but they don't have live help, you have to wait for an email. Wish I could just talk to a human. I have to keep the app installed until I finish my project but I can't wait to delete this. When it works successfully, it's a great tool but I am pretty frustrated quite often with this app.
Hi Julia! Sorry to hear about the issues you have been facing. It sounds like you may have been experiencing parity issues with Shogun. There is not parity between Shogun and Shopify's editors at this time. If a small change was made within Shopify to your page this could have caused the issue. Republishing the page should fix the issue. While we do not generally offer phone support we'd be happy to make an exception to help you work through this issue and help resolve any problems you're having. We do offer live chat support on our Measure and Optimize plans as well. Charles from our tech support team reached out to you via email earlier today. Looking forward to getting this resolved :) Thank you. - Nick (Cofounder, Shogun)
The support is good! The app does a lot of what I need it to. I wish there were more integrations and that the existing integrations worked more seamlessly. It would also be helpful if they linked to instructions from the integration setup section or in the editor so that if there are specific steps that must be followed, it's easy to access that.
Thank you so much for such an honest review!
We are glad to hear that you are having a great experience with Shogun and our support team. I appreciate the feedback about the integrations and the instructions around the same. I'll be glad to pass this feedback on to the team.
We are continuously working on adding more features and integrations and we'll be glad to keep you updated. You can keep an eye on the things we are working on and the latest updates on our changelog here - https://pb-changelog.getshogun.com/
Sweetan | Manager | Support
Shogun Page Builder
Leah and team are more than amazing :))))) Leah and team are more than amazing :))))) Leah and team are more than amazing :))))) Leah and team are more than amazing :))))) Leah and team are more than amazing :)))))
Wow, Ayush! Thank you - it sounds like you think Leah and our support team are pretty great. We love helping you create great pages, so let us know if there's anything we can help with in the future.
Allison | Team Lead | Support
Shogun Page Builder
Shogun is certainly the go to for page building in Shopify. For the most part everything runs smooth and building basic pages in no problem. I hope to see more compatibility in editing between desktop and mobile in the future (a lot of the desktop preset sections do not convert to mobile). Would be nice to edit one without effecting the other. (without having to constantly toggle screen settings). Also, sometimes the preview page glitches. overall, it def beats the default Shopify page builders the themes are limited to.
Hey Metta! Thank you for the kind words. We chatted over email a bit, let's re-ignite that convo. We have a feature called "Screen Settings" that allows you to edit each version of your page to create a unique design for mobile and desktop separate from each other. We are also working on improving this in our future development, expect even more robust cross screen editing controls soon. What issue are you having with your preview page? We'd be happy to take a closer look for you. If you could reach out to us at support@getshogun.com we'd be more than happy to help. Thanks!
The team has been super helpful in helping us accomplish our goal which is to create on brand and dynamic blog pages. Still new to the platform - but super promising!
Thank you for your kind words! Really appreciate them! Let us know if you ever need assistance!
Karl | Team Lead, Technical Support
This app is awesome. As simple/complex as you need, gives a very professional look to your website. highly recommend.
***UPDATE*** Had to use customer support to fix an issue, Charles was very helpful and sorted the issue in a timely manner. A++
Great customer service. easy to use and build beautiful product pages, blog pages, and help pages.
Used to love this app so much and ive definitely learned a lot but overall it feels very clunky, the design side of things is restrictive at times and you often come across errors/bugs/glitches - the support team are super helpful and reply quickly but the app itself is not as seamless as it used to be/feel.
I have 3 different stores using Shogun, all were built with Shogun originally but i've recently decided to come away from the app as a full time tool and use it now just for sections and the occasional landing page. I think the thing that pushed me over the edge to do this was the introduction of product templates but only to those on advanced plans. None of my stores need ad advanced plan, so this felt like a bit of a slap in the face to us who have been paying for years waiting for such feature to arrive, only for it to be locked behind an upgrade paywall. I did reach out to the support team about this but they didn't help this time.
Hopefully you guys will listen to this feedback and improve an already-great app.
Thanks!
Hey there,
Thanks so much for taking the time to leave such a lovely review. I'm so glad to hear that you have your homepage built with Shogun Page Builder. It looks great! I'll pass along your kind comments to Adam, and we really appreciate that you're planning to be a lifetime customer :)
Thanks,
Kalen | Team Lead, Support
Shogun Page Builder
I love how I can easily create product pages and landing pages with ShoGun without having to have coding experience. Support is AMAZING too! Highly recommend.
Thank you very much Jessica! Agreed, the support team is a great group of folks. All in house, and a part of our 25 person global team. Reach out anytime you need help. - Nick (Cofounder, Shogun)